Thread: warranty issue
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Old 07-17-2012, 05:34 AM   #4
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Join Date: Dec 2010
Location: TX
Posts: 1,480

Originally Posted by VanillaBean View Post
I bought my asics gel game 3 a little over 5 months ago. As i am getting ready to send them in i email tennis warehouse customer service about the shoes and the 6 month warranty and they say they dont offer that warranty. That implies that i wont get the replacements for these shoes even though they offered the warranty at the time of purchase.

What to do? Does anyone else have this problem?
I had a similar issue. The apparently stopped offering the warranty on that shoe. It happened around the beginning of the year. I called in April and was shipped a new pair (after having my worn pair sent back to me--found it odd/inefficient that TW would do that without calling me), since the warranty was still in effect when I bought the shoe. If you bought them 5 months ago, you might be out of luck. But it doesn't hurt to call.
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