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Old 09-01-2012, 06:33 AM   #32
Fearsome Forehand
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Join Date: Aug 2007
Location: USA
Posts: 1,183

Normally, you can't file a claim with PP after 45 days from the original transaction date. If someone, pays with a credit card, they can initiate a chargeback outside of PP. But, in most cases, they have to do so within 60 or 90 days from the original billing statement date (when the transaction first shows up on their cc billing statement.) 6 months is ridiculous. It must have been a credit card chargeback from an issuer with a very liberal claim policy.

USPS online records disappear after x months. You can usually restore or request them either online or through your local Post Office.

But, the above example shows that no good deed goes unpunished. If an address is not confirmed and/or not fully seller protection eligible, you are taking a big risk shipping to it. If it is a small $5 item, it might be worth it but for something expensive, just don't do it. A lot of scammers play that game and try to get you to ship to a non-eligible address knowing PP will not back you when they file a claim or do a chargeback.

From the USPS site:

How long are records kept for Tracking and Confirmation of Delivery? Records are stored in the system for the following time periods:
  • Delivery Confirmation service – six (6) months
  • Signature Confirmation service – one (1) year
  • Express Mail® service, Certified Mail, and Registered Mailtwo (2) years
Records are archived after 45 days; however, a request to restore a record can be made in as little as a few seconds. The request will then take approximately 2-4 hours (in limited cases up to 24 hours) before the record is available.
To request archived tracking and confirmation of delivery information, perform the following steps:
  1. Go to Track & Confirm on®
  2. Enter your label ID number from the Mailing Label or Receipt
  3. Click the “Go” button
  4. A message will display informing you that your tracking information has been stored offline
  5. Click the “Restore” button to restore your tracking information
The restore tracking and confirmation of delivery information process will take about 2-4 hours to complete (in limited cases it can take up to 24 hours). You can view the status of your request at any time by entering your label ID number from the Mailing Label or Receipt in Track & Confirm on Your request will have a status of “Item Stored Off-line,” “Pending Restoration,” or “Restored.” Once restored, tracking and confirmation of delivery information records are available for 30 days.
Restored records are kept online for 30 days and then archived again. Additional requests can be made to restore the record up until the maximum retention time period.

Last edited by Fearsome Forehand; 09-01-2012 at 06:53 AM.
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