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Old 10-08-2012, 04:40 AM   #5
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Join Date: Jun 2010
Location: San Francisco, 94118
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Originally Posted by TW Staff View Post

To clarify, the Six Month warranty is to cover the shoe for direct replacement if the shoe is still available.

If the shoe is no longer available, we issue store credit to you for the amount you paid for the shoes and you are able to pick out another pair of shoes with the credit. Unfortunately we are unable to hold a pair of shoes for the period of time between purchase and when they have worn out.

I hope this is helpful.

TW Customer Service
Thanks Aaron!

Instead of store credit, is there anyway that I can get a refund?
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