Originally Posted by lefty10spro
Reputable companies pay shipping both ways. Herb could never afford this because his product breaks constantly. I have owned two of these and my advice is to STAY AWAY! Save up for a high quality electric machine. I have a Prince 5000 in my shop now and it was worth every penny.
To be fair, almost 90% of the RMAs I've ever had to do was free return shipping, but the customer was responsible for getting the product to the company. Honestly, TW is one of the only companies that I know that pays return shipping. Amazon allows for printable labels for their returns, but IIRC the cost of shipping (discounted) is taken out of your return.