Originally Posted by diredesire
To be fair, almost 90% of the RMAs I've ever had to do was free return shipping, but the customer was responsible for getting the product to the company. Honestly, TW is one of the only companies that I know that pays return shipping. Amazon allows for printable labels for their returns, but IIRC the cost of shipping (discounted) is taken out of your return.
agreed. but with herb, you pay to ship it to him which is fine, but he also charges to ship it back to you.
as long as wise owners and folks considering a wise are aware of that and it's fine by them then there's no problem.