What kind of a match was this? League? Tournament? etc...
I thought you got more than 3 minutes after the 2nd set in USTA but I could be wrong.
At the very least the official could have used his discretion and let them play since he was only 30 seconds late.
Völkl PB10 Mid / Pro's Pro Hi-Tec Multifiber 1.30mm @ 55lbs