UPS Is The Culprit
I had the same exact thing happen to me about two years ago as my Star arrived with the battery torn out of its restraints and damage to the inside of the machine.
SP sent another machine right away and had UPS pick up the damaged one, all at no cost to me. The new one got here before the damaged one was picked up.
I think this is a fairly common problem with UPS.
I do not understand why you might blame SP for your problem, even if they do not replace it and make you go after UPS.
The handling by UPS caused everything. Get mad at them.