What people have said in this forum about Steve from Silent Partner is true; he is an affable guy to deal with. He sent UPS to pick up the damaged machine, and immediately sent another -- by UPS again, LOL.
Man, I was sweat'n thinking that a UPS guy would kick the new boxed machine out of the airplane with the other 500 boxes the guy has to unload.
This one survived.
Yeah, that 11lb battery & it's plastic-housing is vulnerable to rough handling.
We gave the machine a short test with 10 balls into the field across our house. It works. We'll play with it this weekend.