I got hold of him on Tuesday, and the delivery arrived yesterday.
A sequence of events occurred:
- he said they close twice a year, once around Christmas, and again in August.
- the IT guy forgot to put a notice on the website, or an out-of-office on the sales email
- they had a power cut, which meant the answer machine with an out-of-office message stopped picking up calls
His advice to me was 'don't order on the web'. I'll probably heed him on that, but will make sure that I have at least half an hour spare when I place an order as he does like a chat.