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Old 01-18-2013, 02:53 PM   #3672
Dags
Professional
 
Join Date: Aug 2008
Posts: 869
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I got hold of him on Tuesday, and the delivery arrived yesterday.

A sequence of events occurred:

- he said they close twice a year, once around Christmas, and again in August.
- the IT guy forgot to put a notice on the website, or an out-of-office on the sales email
- they had a power cut, which meant the answer machine with an out-of-office message stopped picking up calls

His advice to me was 'don't order on the web'. I'll probably heed him on that, but will make sure that I have at least half an hour spare when I place an order as he does like a chat.
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