1: Eagnas has the most products of any other stringing company(at a better price).
2: From personal experience I have never had a problem with the customer service.
3: The build on MY Eagnas machine the is solid.
By the way on the thread it took just minor adjustment to fix my base clamp.
Now it's working like grease lightning!
Most tennis player are ignorant in how to properly adjust machines tools which explains a lot of crap said about Eagnas.
Not to say for all of the Eagnas stringers but mine has been a great stringer for the last few years.
Even some Master Racket Technicians use Eagnas.
If you want to get a very high end stringer where money is no object then get the Prince Neos 1500 or 1000 or take a look into electronic machines.