i was a computer rated 4.0 due to the fact i played 3 seasons of d3 tennis in college before a ten year layoff. i wasn't allowed to register for a 3.5 league until i got 3 pros i'd hit with to email the usta coordinator. after all that even, i'm still a mediocre 3.5 as i've never dominated in any 3.5 league i've played in. the point is, the computer sucks and self-rating is problematic. if this player could enlist the help of some teaching pros, that might help. sure seemed to in my case.
off topic, but why do usta bumps only go up and not down? they always expect you to get better but they don't think you'd ever get any worse. then again, the friggin' sandbaggers would be all over that if they did. okay. forget i asked!