Well... the racquet has been received! I had it sent to my US address, as it's usually WAY faster than having it shipped to Canada. So it looks like the racquet made it after all. I am still not very happy about the lack of communication, but I am very relieved that the racquet was sent. I will pick it up on Wednesday, and hopefully everything is ok.
Dunlop Biomimetic Max 200G
-just because the engineering is "inspired by nature"