Originally Posted by TW Staff
All apologies for the demo getting to you like that. In the hustle bustle of turning demos around and getting them shipped back to you, looks like we definitely missed one of the "custom" string jobs we often receive back from customers trying our demos.
If you can contact our customer service department, we will make sure to go the extra mile to take care of you and get you a demo ASAP (strung the right way of course).
1 (800) 883-6647
We genuinely appreciate feedback we get from you guys, and we are always happy for a chance to improve our services to you.
TW Customer Service
Aaron, thank for the reply. My friend was the one who ordered the demo. He'll send it back with other rackets he's demoing later this week.