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Old 02-22-2013, 04:19 PM   #18
Steve Huff
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Join Date: Feb 2004
Posts: 7,177
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I get a lot of new, unstrung frames. Anyone can string a racket. What makes a person a good stringer is matching the string to the customer's preference. So, like Irvin, I believe that not enough information was exchanged to find out what the customer really wanted. If the customer said, "just put some synthetic gut in it", then yes, he needs to pay for his mistake. But, if you talked about it and came to the understanding that synthetic gut was what he needed, maybe you should give him a little break on the price. You don't need to lose money, but maybe give him some on the labor.
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