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Old 02-22-2013, 05:59 PM   #22
scrappydoo
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Join Date: Jun 2012
Location: Minnesota
Posts: 55
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Quote:
Originally Posted by Bud View Post
So, he played with the original strings for three weeks and then wanted another string .. paying only for the difference in string cost?

If he's a repeat customer, charge him full price for the X-cel string and knock $5 off the stringing portion. Explain to him that you only did that because he's a great customer and you can only do it once.
That is correct. I believe he only plays once a week in a drill at our club, and maybe played twice with the racquet in those three weeks.

When I talked to him on the phone there were a few "Sports Authority would do it for free" and "This is not good customer service" quotes thrown in. Dude is a nutter butter.
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