Originally Posted by Bud
So, he played with the original strings for three weeks and then wanted another string .. paying only for the difference in string cost?
If he's a repeat customer, charge him full price for the X-cel string and knock $5 off the stringing portion. Explain to him that you only did that because he's a great customer and you can only do it once.
That is correct. I believe he only plays once a week in a drill at our club, and maybe played twice with the racquet in those three weeks.
When I talked to him on the phone there were a few "Sports Authority would do it for free" and "This is not good customer service" quotes thrown in. Dude is a nutter butter.