Originally Posted by scrappydoo
I strung a racquet for a client on the 20th of January. He had requested syn gut at 58 lbs. I strung the racquet with Babolat syn gut at 58 pounds. Three weeks later he dropped off the racquet to be restrung, claiming he didn't like how the string felt and wanted to try Xcel. I contacted the client and explained he would have to pay full price for the Xcel and stringing. He felt like he should only have to pay for the price difference in the strings for the upgrade. The quality of the string job was not in question, but rather the "feeling" of the strings.
What would you guys do in this situation?
The situation has already been resolved, but it would be interesting to hear what some of the other stringers do.
Exactly this. If someone goes for my recommendation, I give them two hits with it. If they don't like it after then, I'll restring it (MUST restring it, just like you have to give back something with a money back guarantee) for something they know they want or have already used. If they do like it, then they pay the string cost at that time. Lets clients try new strings and lets me build a relationship. To date, only one person has not liked their recommendation, and that was due to TE problems. I never recommend something that I'm not fairly confident in i.e. a natural gut to someone who likes 15g poly just to get more money.
If it's THEIR request, then there are no special incentives for anything.