BTW my store doesn't do buildups, repairs, grommet replacements, or hybrids.
That's when I give them my card.
Work on being the best racquet tech you can be and don't worry too much about the other guy.
dd is right. Take the high road.
If management is willing to work with you on developing a policy, fine.
If not, there isn't much you can do about it.
Maintain your integrity and try not to lose any sleep or p%*& too many people off.