Originally Posted by tball
My experience was bad. Their shoes starting splitting at the seams after about 4 sessions. I called them: they had a lot of questions: where you bought this, how much, was it an authorized dealer, do you have all paperwork, etc.
I unfortunately, could not find the paperwork/receipt. They did not accept the shoes. Ever since then, I decided to pay more, stick with more reputable brands, and never had any troubles since.
I go through the warranty process about three times per year and can't think of one manufacturer or company that would accept shoes without a receipt. Also, with a receipt, there would be no need for all the other questions. Wilson are reputable and are not to blame, but at least it seems you've learned to keep your receipts.