This was a topic that came up about two years ago, and I was curious and read about it.
It seems like much of the complaint came from people seeking "foreign" non-Eagnas parts!
I think that's very odd to do. I can appreciate the guy feeling this is nonsense: you get McDonald's french fries from McDonald's.
The other things seemed to be (a) the guy's from another country and so both parties communicating might have difficulties, and (b) perhaps, like some of us, the owner isn't a people-person. So it goes.
I think the thing to do is to see if there are any hard facts around about mechanical reliability. Or just buy an Alpha.
To Praise, To Bless, To Preach--the Dominican Order