I wish it had been as simple as poor customer service. I bought an Eagnas stringer and had to remachine parts to make the mounts work properly and disassemble/relube everything from the clamps to the mounts to the tensioner itself including polishing bearing races just to make it functional. After several days making it simply work I ordered a couple backup pads and Victor insisted on sending me the wrong ones. He said they would work but they were completely different. I called him back and he said just to glue them in.
I then bought an Alpha, was up and running immediately and haven't looked back since.