After receiving a voucher from Nike..

[BreakPoint]

Originally Posted by courtrage

i worked at an outlet for 2.5 years and we were told to send the customer to New Balance if they needed really wide shoes ....thats because nike wants the customer to be happy with the brand/company whether they buy from nike this time or not....

No, that's because Nike does not make really wide shoes. If they did, they would want the customer to buy Nike shoes.

Originally Posted by courtrage

and if they are the money machine you say(we all know they are..i'm just making a point ), why would they send me a voucher for 128$ instead of 110$? they just threw away 18$ so i wouldnt have to pay shipping and tax from buying from nike.com....my buddy sent in his shoe the same time i did and they sent him 110$ voucher...so i think its a crap shoot...if you got lucky enough to get a voucher then i think you get another 6 month warranty cause you have a receitp with a new date....

The voucher is for $128 because if they had sent you a replacement pair of shoes instead of a voucher, you would not need to pay sales tax nor shipping either. So for you to buy yourself that same pair of replacement shoes using the voucher, it would cost you a total of $128 including sales tax and shipping, so it's only fair that you don't have to spend any extra out of pocket money either way to get the same replacement shoes.

Not sure why your friend got a voucher for only $110. Was it for a Niketown store only and not Nike.com or was it a different pair of shoes, like a model that is now discountined and can be now purchased for less than $110?

Are you sure if you use a voucher that you still get a new receipt? If so, the new receipt will clearly show that a voucher was used as form of payment. I think that will automatically disqualify the receipt for use for warranty replacement purposes.

[courtrage]

Originally Posted by BreakPoint

No, that's because Nike does not make really wide shoes. If they did, they would want the customer to buy Nike shoes.

The voucher is for $128 because if they had sent you a replacement pair of shoes instead of a voucher, you would not need to pay sales tax nor shipping either. So for you to buy yourself that same pair of replacement shoes using the voucher, it would cost you a total of $128 including sales tax and shipping, so it's only fair that you don't have to spend any extra out of pocket money either way to get the same replacement shoes.

Not sure why your friend got a voucher for only $110. Was it for a Niketown store only and not Nike.com or was it a different pair of shoes, like a model that is now discountined and can be now purchased for less than $110?

Are you sure if you use a voucher that you still get a new receipt? If so, the new receipt will clearly show that a voucher was used as form of payment. I think that will automatically disqualify the receipt for use for warranty replacement purposes.

as for the wide shoe thing...nike doesnt make a really wide shoe...they told us "theres a shoe for every foot, but not every shoe fits every foot"...dont let the customer buy something they wont be happy with so send them to another store if they dont find something they really like...even if its wide enough to fit their foot, if NB is better, send them to NB....

we sent back the same model and color shoe (french blue breathe free 2) as defective midsole/air unit issues...he shipped his two weeks after i shipped mine....he got 110 and i got 128. in the past, when i sent in defective shoes, i got 110$....they cant disqualify a receipt cause it was bought using a voucher....cause in the first place, they sold you a shoe with a bad air unit not only that, thats no where written on the warranty info card....all they know is you sent a shoe back to them and got a voucher so they cant deny everyone who uses a voucher...what if i bought a pair of jordans and they were defective and i used my product voucher to buy cages after that? those are totally unrealted and if they disqualify me just on a "he used a voucher to pay for it" basis, they would be doing wrong....if the voucher number means something so they know you got the voucher on a warranty return in the first place then youre SOL.... either way, i'd buy a shoe with it and try to send it back on the 6 month warranty as well...worst thing is i risk losing 8$ and what i have to gain is a new pair of shoes....if they look at your history they can see you sent back a shoe and got a voucher so if you send in again, they may just send you a comparable shoe to end the cycle(if the person takes that much effort)...one guy got a resolve+ when he sent in a breathe...or vice versa....

you also forget, i bought my breathe free 2 for 30$ at an outlet...so maybe thats why they opted to send me another shoe for it instead of a voucher to order one myself...they saw the receipt cause it was sent in for a six month warranty...

to the OP...what i would do is risk the 8$ to ship a shoe back for the 6 month warranty...the possible reward outweighs the risk...

[DANMAN]

I can give you an official answer on this based on recent dealings with Nike.

I had a pair of Nike Air Max Breathe Free II in green and black that I sent in around March under the outsole warranty. I then purchased a pair of the French Blue Breathe Free II's before sending the green ones back. I received a voucher for the green ones. I then found a defect in the blue ones in which the plastic hexagon on the bottom of the shoe that connects the forefoot and heel cracked. I used my voucher from the green shoes for a pair of the chlorine blue cages and then sent the blue ones back and received a voucher on those. I then bought a pair of Breathe Free IIIs for $39. AS I alternated the IIIs and the Cages, I had the same cracking problem with the cages as I did with the IIs. I then sent the Cages in as a defective shoe and my voucher was restored to the $128 value. I discussed the warranty situation with Nike and the voucher is their third course of action. First, they try to send you the original shoes (but they do not stock the IIs on the web). Next, they try to send you a shoe with a very similar fit, but if they do cannot do that, they will (#3) send you a voucher, which is, in the Nike representative's words, "as good as cash." Take that to mean what you want, but I think a voucher is as good as buying the shoes new for the first time. So i now have two vouchers sitting at my house and a pair of $39 Breathe IIIs that will soon be sent in for another.

[BreakPoint]

Originally Posted by DANMAN

I can give you an official answer on this based on recent dealings with Nike.

I had a pair of Nike Air Max Breathe Free II in green and black that I sent in around March under the outsole warranty. I then purchased a pair of the French Blue Breathe Free II's before sending the green ones back. I received a voucher for the green ones. I then found a defect in the blue ones in which the plastic hexagon on the bottom of the shoe that connects the forefoot and heel cracked. I used my voucher from the green shoes for a pair of the chlorine blue cages and then sent the blue ones back and received a voucher on those. I then bought a pair of Breathe Free IIIs for $39. AS I alternated the IIIs and the Cages, I had the same cracking problem with the cages as I did with the IIs. I then sent the Cages in as a defective shoe and my voucher was restored to the $128 value. I discussed the warranty situation with Nike and the voucher is their third course of action. First, they try to send you the original shoes (but they do not stock the IIs on the web). Next, they try to send you a shoe with a very similar fit, but if they do cannot do that, they will (#3) send you a voucher, which is, in the Nike representative's words, "as good as cash." Take that to mean what you want, but I think a voucher is as good as buying the shoes new for the first time. So i now have two vouchers sitting at my house and a pair of $39 Breathe IIIs that will soon be sent in for another.

When you bought your Cages using the voucher, did you receive a receipt? If so, did the receipt indicate that you paid with a voucher?

Also, have you sent in a shoe for the 6 month outsole warranty that was purchased with a voucher (which you received for sending a previous shoe for the 6 month warranty) and gotten another pair (3rd pair) of new shoes?

[Safina]

I have 2 vouchers from Nike...which is GREAT!

What stinks is the selection to choose from....
They don't have anything in my size.
I've been waiting for weeks to buy something,
but the inventory never seems to change.

Sigh...

[DANMAN]

Originally Posted by Safina

I have 2 vouchers from Nike...which is GREAT!

What stinks is the selection to choose from....
They don't have anything in my size.
I've been waiting for weeks to buy something,
but the inventory never seems to change.

Sigh...

This is all too true, especially that they do not even have the BFIIs on the website.

[DANMAN]

Originally Posted by BreakPoint

When you bought your Cages using the voucher, did you receive a receipt? If so, did the receipt indicate that you paid with a voucher?

Also, have you sent in a shoe for the 6 month outsole warranty that was purchased with a voucher (which you received for sending a previous shoe for the 6 month warranty) and gotten another pair (3rd pair) of new shoes?

I did receive a receipt that said I used a voucher. As to the second paragraph, unfortunately the shoes have been "flawed." Two representatives said that the voucher was as good as cash. I guess we will see pretty soon. To be honest, I think the BRD (Blue Ribbon Direct in Memphis) handles the Nike.com store and the Oregon factory handles the 6 month returns. It seems like they only care about you having some form of paper receipt dating the purchase (which is supplied with a voucher) for the 6 month warranty. When you receive a pair of shoes in return for a warranty, no receipt comes with them. I think they consider a voucher like a gift certificate-->cash.

[courtrage]

Originally Posted by DANMAN

.... It seems like they only care about you having some form of paper receipt dating the purchase (which is supplied with a voucher) for the 6 month warranty. When you receive a pair of shoes in return for a warranty, no receipt comes with them. I think they consider a voucher like a gift certificate-->cash.

thats what i was saying...you get a receipt with a date when you use a voucher....if they take the time to look up vouchers and why they were issued then they might see you got them on a 6month warranty cause a replacement shoe wasnt available at the time...but otherwise, as far as they are concerned, you got the voucher cause you sent back a defective shoe and are entitled to the 6 month warranty on the one you bout with the voucher...i think thats why the voucher is Plan C....plan A (and B..i dont remember) is to send you an actual shoe with no receipt so you cant get a 6 month warranty on that one....

[ceruleance]

Originally Posted by DANMAN

I can give you an official answer on this based on recent dealings with Nike.

I had a pair of Nike Air Max Breathe Free II in green and black that I sent in around March under the outsole warranty. I then purchased a pair of the French Blue Breathe Free II's before sending the green ones back. I received a voucher for the green ones. I then found a defect in the blue ones in which the plastic hexagon on the bottom of the shoe that connects the forefoot and heel cracked. I used my voucher from the green shoes for a pair of the chlorine blue cages and then sent the blue ones back and received a voucher on those. I then bought a pair of Breathe Free IIIs for $39. AS I alternated the IIIs and the Cages, I had the same cracking problem with the cages as I did with the IIs. I then sent the Cages in as a defective shoe and my voucher was restored to the $128 value. I discussed the warranty situation with Nike and the voucher is their third course of action. First, they try to send you the original shoes (but they do not stock the IIs on the web). Next, they try to send you a shoe with a very similar fit, but if they do cannot do that, they will (#3) send you a voucher, which is, in the Nike representative's words, "as good as cash." Take that to mean what you want, but I think a voucher is as good as buying the shoes new for the first time. So i now have two vouchers sitting at my house and a pair of $39 Breathe IIIs that will soon be sent in for another.

DANMAN, thanks for the post, I was surprised so many people had posted before you without a definitive answer being offered from someone actually having done it. To summarize your post (sorry but it is a tad confusing with the 4 pairs you mention)

• You bought green BFII's with your own money
• Got a voucher for green BFII's
• Bought Blue BFCage with voucher
• Got a voucher for blue BFCage

[BreakPoint]

Originally Posted by ceruleance

DANMAN, thanks for the post, I was surprised so many people had posted before you without a definitive answer being offered from someone actually having done it. To summarize your post (sorry but it is a tad confusing with the 4 pairs you mention)

• You bought green BFII's with your own money
• Got a voucher for green BFII's
• Bought Blue BFCage with voucher
• Got a voucher for blue BFCage

But the missing link is that he has yet to send in a shoe for the 6 month outsole warranty that was purchased using a voucher. That's the key to this riddle.

[ceruleance]

Originally Posted by BreakPoint

But the missing link is that he has yet to send in a shoe for the 6 month outsole warranty what was purchased using a voucher. That's the key to this riddle.

This is true, I assumed that the defective shoe was replaced under the 6 month guarantee but now that I read back through it maybe not.

I would have been happy to conduct a test myself and report back but they are all out of the chlorine blue cage's on nike so I just got another pair of vapors with my voucher. Oh well, TW still has the cage's in stock so all is not lost

[DANMAN]

Originally Posted by BreakPoint

But the missing link is that he has yet to send in a shoe for the 6 month outsole warranty that was purchased using a voucher. That's the key to this riddle.

Correct. I'd like to think I can try it out soon, but I have shoes to wear out before I order a pair on the voucher and then wear them out enough to send them back. If anyone is debating sending them back after using a voucher, give it a try, especially since it only costs about $7 through FexEx.

[TheShaun]

Originally Posted by muggy

I would say just call Nike. Their reps are trained for maximum customer service, and they'll have a definite answer.

hahahahahahahahahahahaha!!!!!!

[muggy]

I'm not kidding. It's like they only have a list of responses to choose from. Everytime I call Nike, they have to add in sentences that are required of them to say. It gets somewhat annoying.

[zapvor]

Originally Posted by enwar3

I heard you can only use the warranty once. As in, you can't keep getting new shoes off the one warranty.

yea its once.

[cho1220]

well, i decided to call in due to all the speculation and they told me that if i buy shoes with a voucher, the 6 month warranty would be legit.

if she was right at all, i do not know, but it seems probable.

she even put me on hold supposedly to ask someone but maybe she was just giving me the impression she was.

[BreakPoint]

Originally Posted by cho1220

well, i decided to call in due to all the speculation and they told me that if i buy shoes with a voucher, the 6 month warranty would be legit.

But did you tell her how you got the voucher?

[courtrage]

Originally Posted by BreakPoint

But did you tell her how you got the voucher?

the point is they wont know how he got the voucher unless they take the trouble to look up the voucher number he used before to see why they issued it in the first place. i'm guessing they handle so many shoes all they need to see is midsole and a date and you're good. as i said before and as another said....its worth an 8$ risk to ship the shoes to nike for replacement.