I had an Eagnas. Thought it was a great machine, and it was a whole lot of machine for the money I paid. Customer service was never an issue for me. They were always nice when I had questions.
One thing is, they are a no-nonsense company. They feel like they have answered all the questions on their website, which if you have every read the FAQ, they really have. Kind of bizarre that they sell that many machines. It's not a company for everyone, but I only have had positive experiences with them.