TW Order Confirmations

Lakers4Life · 08-10-2009, 02:59 PM

I placed an order over the weekend and wanted to make sure I got my order by the predicted date. I did not recieve any e-mail that my order was processed nor shipped. So I called the 800 number. The CS rep said my order has been processed and should be shipping today. I'm somewhat releaved, but I still did not recieve any e-mail confirmation, so I can track the order.

Is there something wrong with the TW e-mail system? I was told by the CS rep to check my spam folder, after she verified my e-mail address. I don't have a spam or bulk mail folder, coz I use a POP3 mail server.

What's the deal here?

TW Staff · 08-10-2009, 03:27 PM

If you are using an AOL account, those are the ones that typically block our emails. If you have a different email server, then, I'm not too sure. I would add "Tennis Warehouse" into your address book and you should be fine.

Hope that helps.

Jason, TW

Lakers4Life · 08-10-2009, 03:35 PM

AO Hell, no way. I have a simple POP3 account like sbcglobal.net or att.net. As long as the e-mail is correct, it should reach me, I have not had any complaints with people sending me e-mail.

Doesn't TW have a user account so users can track all of thier orders? Something like what newEGG has. Right now, I don't have an order number so how can track my order?

Automatix · 08-11-2009, 06:13 AM

I'll attach to this topic.

I have the same predicament. I placed an order and have not received e-mail confirmation from TW, but got a confirmation from PayPal about the transaction.

P.S.: I've e-mailed your international section about this.

canadave · 08-11-2009, 06:49 AM

I second the idea that a user account tracking system would be excellent. For instance, with monoprice.com, I get emails at every stage of the order, plus I can actually go to their site, log in to my user-created account, and see the order, click on it for shipping status and tracking info, etc. This would be a wonderful addition to TW's process...it seems that although TW is very well-loved here, the only times there are major kerfuffles are with these types of tracking issues.

Automatix · 08-11-2009, 06:51 AM

Never mind... confirmation has arrived.

Tennis Warehouse rocks!

Cheers & God Bless,
Peter

Lakers4Life · 08-11-2009, 04:21 PM

I got mines too when the shipper recieved the package, but nothing from TW.

We should have to be able to look at previous orders, and print invoices.

08-10-2009, 02:59 PM	#1
Lakers4Life Hall Of Fame Join Date: Jul 2009 Location: Laker Land Posts: 3,638	TW Order Confirmations I placed an order over the weekend and wanted to make sure I got my order by the predicted date. I did not recieve any e-mail that my order was processed nor shipped. So I called the 800 number. The CS rep said my order has been processed and should be shipping today. I'm somewhat releaved, but I still did not recieve any e-mail confirmation, so I can track the order. Is there something wrong with the TW e-mail system? I was told by the CS rep to check my spam folder, after she verified my e-mail address. I don't have a spam or bulk mail folder, coz I use a POP3 mail server. What's the deal here? __________________ Machines: Gamma 6004 2-point w/ Wise 2086 & Babolat Sensor Dual

08-10-2009, 03:27 PM	#2
TW Staff Administrator Join Date: Jan 2004 Location: Tennis-Warehouse.com Posts: 22,549	If you are using an AOL account, those are the ones that typically block our emails. If you have a different email server, then, I'm not too sure. I would add "Tennis Warehouse" into your address book and you should be fine. Hope that helps. Jason, TW __________________ LIKE us on Facebook: http://www.facebook.com/tenniswarehouse Follow us on Twitter: http://twitter.com/TennisWarehouse TW Blog: http://blog.tenniswarehouse.com/ YouTube: http://www.youtube.com/user/tenniswarehouse Follow us on Pinterest: http://pinterest.com/tenniswarehouse/ Add us on Google+: www.google.com/+tenniswarehouse

08-10-2009, 03:35 PM	#3
Lakers4Life Hall Of Fame Join Date: Jul 2009 Location: Laker Land Posts: 3,638	AO Hell, no way. I have a simple POP3 account like sbcglobal.net or att.net. As long as the e-mail is correct, it should reach me, I have not had any complaints with people sending me e-mail. Doesn't TW have a user account so users can track all of thier orders? Something like what newEGG has. Right now, I don't have an order number so how can track my order? __________________ Machines: Gamma 6004 2-point w/ Wise 2086 & Babolat Sensor Dual

08-11-2009, 06:49 AM	#5
canadave Professional Join Date: Aug 2008 Location: Beach Meadows, Nova Scotia, Canada Posts: 930	I second the idea that a user account tracking system would be excellent. For instance, with monoprice.com, I get emails at every stage of the order, plus I can actually go to their site, log in to my user-created account, and see the order, click on it for shipping status and tracking info, etc. This would be a wonderful addition to TW's process...it seems that although TW is very well-loved here, the only times there are major kerfuffles are with these types of tracking issues. __________________ 1 x Gamma Tour 330X w/WeissCannon Silverstring (1.20) @ 59 lbs

08-11-2009, 04:21 PM	#7
Lakers4Life Hall Of Fame Join Date: Jul 2009 Location: Laker Land Posts: 3,638	I got mines too when the shipper recieved the package, but nothing from TW. We should have to be able to look at previous orders, and print invoices. __________________ Machines: Gamma 6004 2-point w/ Wise 2086 & Babolat Sensor Dual