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Old 11-19-2012, 08:22 AM   #41
datsveryinterestin
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helllo? (mentally picture herm edwards)

i REALLY wish TW could reprogram shopping cart for the giftcards
US shipping is supposed to be free instead of being charged 5.95 each time.
i have asked for a refund which they said will take 5 days.
i ordered again but will now have to ask for another refund.
kind of annoying.

thank you and please look for my refund request email...again.

p.s. - thanks for the holiday gift card discount!!!!
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Old 11-19-2012, 09:16 AM   #42
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Quote:
Originally Posted by datsveryinterestin View Post
helllo? (mentally picture herm edwards)

i REALLY wish TW could reprogram shopping cart for the giftcards
US shipping is supposed to be free instead of being charged 5.95 each time.
i have asked for a refund which they said will take 5 days.
i ordered again but will now have to ask for another refund.
kind of annoying.

thank you and please look for my refund request email...again.

p.s. - thanks for the holiday gift card discount!!!!
i thought the shipping charge was suppose to be removed at checkout?
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Old 11-19-2012, 09:25 AM   #43
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i thought the shipping charge was suppose to be removed at checkout?
That is exactly the problem. Bingo!

(i guess tw employees manually remove shipping fees from gift card orders which did not happen on my credit card order but it looks like they tried with my paypal order and it didn't refund to paypal.

Last edited by datsveryinterestin : 11-19-2012 at 10:17 AM.
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Old 11-19-2012, 10:39 AM   #44
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Quote:
Originally Posted by datsveryinterestin View Post
That is exactly the problem. Bingo!

(i guess tw employees manually remove shipping fees from gift card orders which did not happen on my credit card order but it looks like they tried with my paypal order and it didn't refund to paypal.
When I made my orders, I didn't get charged shipping...
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Old 11-19-2012, 10:42 AM   #45
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We are having issues with orders for gift card orders under a certain amount so we are having to manually remove the shipping on those gift card purchases. Sorry for the inconvenience, and please do not hesitate to contact us via phone or email if you are mistakenly charged for shipping on the gift cards.

Thank you,
Tiffani, TW
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Old 11-19-2012, 03:23 PM   #46
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still haven't taken the advice of increasing discounts for the more expensive cards i see
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Old 11-20-2012, 01:51 PM   #47
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Hey TW: What is up with the ability to use the gift cards on Nike and Babolat? is that a no to using them on any of those brand's items? if not can you be more specific?
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Old 11-21-2012, 07:39 AM   #48
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@Centryx,

The reason is due to manufacturers restrictions. Regarding Nike, we have programmed those items that are restricted on this sale to not be discounted. If it goes through to your cart, you can purchase it with the gift cards.

Siobhan, TW
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Old 11-21-2012, 09:59 AM   #49
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Ahh! Looks like I missed out on this again. Was probably going to get one myself, but I also also planned to make a hint to my relatives about the deal. I was hoping to get a gift card that I could use on the 25th anniversary prestige
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Old 11-21-2012, 11:59 AM   #50
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SAdly I missed out too because despite my requests for either an onlline card or someone to look at the shipping costs outside of the UK,I couldn't get anywhere! I thought 30-50 $ depending on service was a bit OTT!?
I thought one of those 25th prestige racquets might be a good way to spend some pennies on my first prestige!
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Old 11-21-2012, 12:15 PM   #51
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Quote:
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SAdly I missed out too because despite my requests for either an onlline card or someone to look at the shipping costs outside of the UK,I couldn't get anywhere! I thought 30-50 $ depending on service was a bit OTT!?
I thought one of those 25th prestige racquets might be a good way to spend some pennies on my first prestige!
They have no problem delivering the regular gift cards by email http://www.tennis-warehouse.com/giftcards.html.

Last edited by 000KFACTOR90000 : 11-21-2012 at 12:17 PM.
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Old 11-21-2012, 12:31 PM   #52
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They have no problem delivering the regular gift cards by email http://www.tennis-warehouse.com/giftcards.html.
I noticed that, I did ask but didn't get a response back about it.
Funny thing is when i've had gift cards before i've always spent between $50-100 more than the value of the card when i've redeemed them.
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Old 11-21-2012, 12:38 PM   #53
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Got my gift cards today. Now need to think about all the X-mas presents I can get for myself.
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Old 11-23-2012, 08:40 AM   #54
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@Dave M,

Sorry we missed your question. If you have any questions about gift cards, or anything else, please don't hesitate to ask us on here or email info@tennis-warehouse.com.

Siobhan, TW
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