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#21 |
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Semi-Pro
Join Date: Sep 2008
Posts: 559
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#22 |
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Professional
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MY BLOG ---> http://online-tennis-blog.blogspot.com |
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#23 |
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Rookie
Join Date: Oct 2012
Posts: 118
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Yeah sorry about that. Paul said 27.25" would give a swing weight approx. 327. The 27.5" approx. 335.
To anyone questioning their customer service, Paul was terrific with me helping me settle on the best specs. Said my frame should be constructed this weekend! |
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#24 | |
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Professional
Join Date: Sep 2007
Location: Cambridge UK
Posts: 1,310
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I happen to live near Paul and he not only made up a racket for me to demo, he hand delivered it to my house! Now that is good service. A personal service based on trust is a winning combination when backed up by a quality product. Lets hope he can build the brand back up to where it was.
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Pro Kennex Ki5 315. Challenger 1 stringer. |
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#25 |
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Professional
Join Date: Jul 2008
Location: NL
Posts: 1,000
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__________________
"I'm only happy when it rains" -- Poncho Gonzales |
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#26 | |
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Professional
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__________________
MY BLOG ---> http://online-tennis-blog.blogspot.com |
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#27 |
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New User
Join Date: May 2012
Posts: 34
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Not sure if this qualifies as customer service, but I messaged Paul through his website asking him if I could buy some grip pallets for putting on a used Angell frame I was thinking of buying on TW, and he never replied. I suppose it's not in his interest to sell pallets, because it creates a bigger market for used frames taking away sales from the new ones.
I also have a Vantage VT221B I bought it with a larger grip size hoping to replace it with a smaller pallet, I emailed the website that still sells the custom frame in US, but the vantage people never responded. So I put it up for auction and it's still up, but I don't think there is a demand for a frame with a larger grip size. |
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| Jacklondon00 |
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#28 |
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Professional
Join Date: Jul 2008
Location: NL
Posts: 1,000
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FWIW, Paul seems pretty responsive on Twitter -- you could try that channel.
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"I'm only happy when it rains" -- Poncho Gonzales |
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#29 |
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Rookie
Join Date: Oct 2012
Posts: 118
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Paul responded every time if I emailed him directly.
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#30 |
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New User
Join Date: May 2012
Posts: 34
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Yeah it was probably a mistake to do it through his website, but I didn't know his email address.
It's too late now, I am selling the Vantage for dirt cheap on the "fe****" and just bought a Pro One 97 so going to give that a try. I must say that the Vantage did have a unique feel to it, maybe it was psychological because I know it's made out of "High Modulus Carbon Fibre" (that's what it says on it) and that just sounds too cool! It's the same stuff the Mclaren F1, the Bugatti Veyron and the Batmobile are made out of! |
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| Jacklondon00 |
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#31 | |
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New User
Join Date: Dec 2012
Posts: 51
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http://www.vantagetennisintl.com/ Paul Angell split off to make his own brand. I've dealt with Sven since the break, and he's putting out the same quality Vantage frames he always did. |
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#32 | |
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Hall Of Fame
Join Date: Mar 2007
Location: England
Posts: 1,866
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The racquets design/ mold etc still belong to Paul so when the U.S stock has run out it'll be interesting to see what happens then. |
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#33 | |
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New User
Join Date: Dec 2012
Posts: 51
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#34 | |
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Hall Of Fame
Join Date: Mar 2007
Location: England
Posts: 1,866
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I think you're misinformed about the racquets, they are not made in the US the hairpins sent to him and they assemble the racquet to the customers specs,(weights/ grommets)I have no doubt he has been supplying the "same great quality" they are the stock he built up when with Paul, they are the same as they were, as i said before it'll be interesting to see what happens when they have sold out. Paul designed them, paid for them to be made so yes they, the intellectual property of them would belong to him.I highy doubt they've ever actually been in the USA and would of spent most of their lives probably in China having racquets made from them. THe reason the vantage facebook acc etc remaned with Paul is because they are his, vantage tennis was his, he created it and Sven was his partner in the US, you take someone on board to sell for you under a license agreement that's what it is, if they stop paying you the fee each month/quarterly/year then they are not involved anymore. Legally person B isn't entitled to keep selling under the same name (or copy a website-if it was his, why doesn't it work as it used to where you could build a frame one step at a time?) however the cost of going through the courts to stop someone is huge for a niche company and can't be worthwhile. |
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#35 |
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Hall Of Fame
Join Date: Mar 2007
Location: England
Posts: 1,866
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#36 | |
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New User
Join Date: Dec 2012
Posts: 51
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I only ever dealt with Sven. He always did the right thing by me and my team. Since the split he has continued to do so. I am not meaning to speak ill of Paul at all - I've never even talked to the guy let alone dealt with him. Honestly I wasn't really thinking about what Sven will do for frames moving forward. It will be interesting! It'd also be interesting to know the truth of what happened between them, but I guess only they will really ever know. |
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#37 | |
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Hall Of Fame
Join Date: Mar 2007
Location: England
Posts: 1,866
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It's a shame whatever happened happened because Im sure given a decent push over there they would of become (more)popular because it is a very good "old school" product in a time of too much marketing hype,just glad i found them. I've delt with both over the years having ordered from over there (in the US) when i was there and here for both vantage and angell frames. I've had more dealings with Paul recently, though as a customer Sven did right by me so no complaints there, it's just a shame it ended the way it did esp with the owner designer having to relaunch to avoid confusion when he had put so many years into his baby. Hope you manage to get some sleep, it's what i asked for for Christmas!! |
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#38 | |
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New User
Join Date: Dec 2012
Posts: 51
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#39 |
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Professional
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THe problem with VantageIntl.. is the shipping expenses. For Europe....
I asked about 10$ woth of grommets and but caps... and the shipping was 62$. I turned it down.. makes no sense... whatever..
__________________
MY BLOG ---> http://online-tennis-blog.blogspot.com |
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#40 | |
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Professional
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I order from tennis-warehouse US all the time, string sets, and for a 50$ US order I pay something like 15$ for shipping.
__________________
MY BLOG ---> http://online-tennis-blog.blogspot.com |
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