It is impossible to connect to www.tennis-warehouse.com

julian · 01-12-2013, 03:37 AM

It is impossible to connect to www.tennis-warehouse.com
from the North Eastern part of US

paul_tennis · 01-12-2013, 04:42 AM

Perhaps TW Staff is doing some server maintenance...

Maui19 · 01-12-2013, 05:37 AM

Yep, I've been trying all morning to order something and I can't get the site to load.

Maui19 · 01-12-2013, 05:43 AM

Update: apparently only the home page fails to load. You can access product pages.

julian · 01-12-2013, 06:02 AM

Quote:

Originally Posted by Maui19

Update: apparently only the home page fails to load. You can access product pages.

I have to get to the HOME PAGE

Squidward · 01-12-2013, 06:19 AM

It's up now. I just placed an order.

TW Staff · 01-12-2013, 07:34 PM

Periodically we do maintenance and it can cause the page to load slowly. We are sorry for the inconvenience. If you cannot access the site, please give customer service a call during business hours and a representative can answer any questions or take an order.

Thank you,
Tiffani, TW

Maui19 · 01-13-2013, 04:11 AM

Site is down again.

tennisBIEST · 01-13-2013, 04:54 AM

Quote:

Originally Posted by Maui19

Site is down again.

Yup...me too!

srvnvly · 01-24-2013, 02:58 PM

App server issues? I keep getting (more than not today) a message about not being able to connect to the server.

TW Staff · 01-24-2013, 03:04 PM

Yes, we are having some server issues today and we are working on it. Thanks for your patience!

Tiffani, TW

diredesire · 01-25-2013, 01:24 PM

http://72.29.176.12/
In case DNS tables are messed up for people... seems to be working for me.

srvnvly · 01-25-2013, 03:19 PM

Quote:

Originally Posted by diredesire

http://72.29.176.12/
In case DNS tables are messed up for people... seems to be working for me.

Ha! The first time I clicked the link, I got the can't connect message. The second time was fine. It might be time to re-architect the hardware.

mikeler · 01-25-2013, 05:10 PM

Quote:

Originally Posted by diredesire

http://72.29.176.12/
In case DNS tables are messed up for people... seems to be working for me.

Sounds like TW may have migrated to a new server eh?

diredesire · 01-25-2013, 05:46 PM

Quote:

Originally Posted by mikeler

Sounds like TW may have migrated to a new server eh?

I don't know the details, that's the IP that I got on a ping/tracert. I just pasted it in the off chance that there was a migration :P

srvnvly · 01-25-2013, 06:16 PM

Quote:

Originally Posted by diredesire

I don't know the details, that's the IP that I got on a ping/tracert. I just pasted it in the off chance that there was a migration :P

It's much appreciated dd, it's frustrating not being able to navigate the site at my convenience.

mikeler · 01-25-2013, 06:21 PM

Quote:

Originally Posted by diredesire

I don't know the details, that's the IP that I got on a ping/tracert. I just pasted it in the off chance that there was a migration :P

Those 2 functions are so useful. I'm surprised they never made them into some kind of system admin control panel gui.

NJ1 · 01-25-2013, 08:54 PM

You guys really need get a new I.T. department. The shopping site is down again, at least the third occasion this week.

djdannyj25 · 01-29-2013, 03:43 PM

I just wanted to say that for the past couple of weeks, I too have also experienced difficulties connecting to the website. It just refuses to load, unlike any other site I go on - which connect instantly.

New servers?

TW Staff · 01-29-2013, 05:51 PM

Thank you everybody for your patience while we are making changes to our website.

You should be able to access the site via
www.tennis-warehouse.com/index.html for the time being.

01-12-2013, 03:37 AM	#1
julian Professional Join Date: Dec 2006 Location: Bedford,Massachusetts,US Posts: 1,405	It is impossible to connect to www.tennis-warehouse.com It is impossible to connect to www.tennis-warehouse.com from the North Eastern part of US

01-12-2013, 04:42 AM	#2
paul_tennis Rookie Join Date: Jan 2010 Posts: 227	Perhaps TW Staff is doing some server maintenance... __________________ BLX90/K90

01-12-2013, 07:34 PM	#7
TW Staff Administrator Join Date: Jan 2004 Location: Tennis-Warehouse.com Posts: 22,550	Periodically we do maintenance and it can cause the page to load slowly. We are sorry for the inconvenience. If you cannot access the site, please give customer service a call during business hours and a representative can answer any questions or take an order. Thank you, Tiffani, TW __________________ LIKE us on Facebook: http://www.facebook.com/tenniswarehouse Follow us on Twitter: http://twitter.com/TennisWarehouse TW Blog: http://blog.tenniswarehouse.com/ YouTube: http://www.youtube.com/user/tenniswarehouse Follow us on Pinterest: http://pinterest.com/tenniswarehouse/ Add us on Google+: www.google.com/+tenniswarehouse

01-24-2013, 02:58 PM	#10
srvnvly Semi-Pro Join Date: Feb 2004 Posts: 707	App server issues? I keep getting (more than not today) a message about not being able to connect to the server. __________________ "I filed it under H, for toy."

01-24-2013, 03:04 PM	#11
TW Staff Administrator Join Date: Jan 2004 Location: Tennis-Warehouse.com Posts: 22,550	Yes, we are having some server issues today and we are working on it. Thanks for your patience! Tiffani, TW __________________ LIKE us on Facebook: http://www.facebook.com/tenniswarehouse Follow us on Twitter: http://twitter.com/TennisWarehouse TW Blog: http://blog.tenniswarehouse.com/ YouTube: http://www.youtube.com/user/tenniswarehouse Follow us on Pinterest: http://pinterest.com/tenniswarehouse/ Add us on Google+: www.google.com/+tenniswarehouse

01-25-2013, 01:24 PM	#12
diredesire Super Moderator Join Date: Mar 2004 Posts: 5,973	http://72.29.176.12/ In case DNS tables are messed up for people... seems to be working for me. __________________ 2x Babolat Pure Storm Tour +s // Gamma 5800 ELS (2pt) Help me on my quest to clean-up the boards, report abusive posts!