Free shipping for Asics warranty shoes?

Uvijek Argen · 11-18-2010, 05:03 PM

I always like to order from TW cause the excellent customer service. From racquets and boxes of balls, but I never order Asics shoes cause until a few months you guys didn't have the warranty on them.

Im planning to do my next order with you guys,but I have a question from my bad experience with another retail store.....

When I worn through the sole and I send you the shoe for the replacement, will you guys charge me additional for shipping the 2nd pair to my home?

Thanks in advance.

Uvijek Argen · 11-23-2010, 07:21 AM

Bump!!! up the jam..bump it up...

bumb it up............bumb....bump it!!

TW Staff · 11-23-2010, 10:02 AM

Sorry for the delayed reply, but TW pays for the shipping.

Tiffani, TW

Uvijek Argen · 11-23-2010, 04:05 PM

Thanks for the reply Tiffani. You are looking extremely cute with the baby belly. Keep the good reviews.

taurussable · 02-14-2013, 03:12 PM

Quote:

Originally Posted by TW Staff

Sorry for the delayed reply, but TW pays for the shipping.

Tiffani, TW

Hello!
my asics gr4 are worn out after 4months.
does tw still pays the return shipping? I already created my ups label using my own credit card

TW Staff · 02-14-2013, 08:12 PM

taurussable,

When returning a pair of shoes for the Sole Warranty, you pay the shipping back to us, and we ship the new pair to you and we cover the shipping.

It's a kind of "meet in the middle" scenario, that way you don't have to pay an arm and a leg to get your replacement shoes.

Hope this is helpful.

Aaron
TW Customer Service

11-18-2010, 05:03 PM	#1
Uvijek Argen Semi-Pro Join Date: Dec 2009 Posts: 540	Free shipping for Asics warranty shoes? I always like to order from TW cause the excellent customer service. From racquets and boxes of balls, but I never order Asics shoes cause until a few months you guys didn't have the warranty on them. Im planning to do my next order with you guys,but I have a question from my bad experience with another retail store..... When I worn through the sole and I send you the shoe for the replacement, will you guys charge me additional for shipping the 2nd pair to my home? Thanks in advance. Last edited by Uvijek Argen : 11-23-2010 at 07:23 AM.

11-23-2010, 10:02 AM	#3
TW Staff Administrator Join Date: Jan 2004 Location: Tennis-Warehouse.com Posts: 22,443	Sorry for the delayed reply, but TW pays for the shipping. Tiffani, TW __________________ LIKE us on Facebook: http://www.facebook.com/tenniswarehouse Follow us on Twitter: http://twitter.com/TennisWarehouse TW Blog: http://blog.tenniswarehouse.com/ YouTube: http://www.youtube.com/user/tenniswarehouse Follow us on Pinterest: http://pinterest.com/tenniswarehouse/ Add us on Google+: www.google.com/+tenniswarehouse

02-14-2013, 08:12 PM	#6
TW Staff Administrator Join Date: Jan 2004 Location: Tennis-Warehouse.com Posts: 22,443	taurussable, When returning a pair of shoes for the Sole Warranty, you pay the shipping back to us, and we ship the new pair to you and we cover the shipping. It's a kind of "meet in the middle" scenario, that way you don't have to pay an arm and a leg to get your replacement shoes. Hope this is helpful. Aaron TW Customer Service __________________ LIKE us on Facebook: http://www.facebook.com/tenniswarehouse Follow us on Twitter: http://twitter.com/TennisWarehouse TW Blog: http://blog.tenniswarehouse.com/ YouTube: http://www.youtube.com/user/tenniswarehouse Follow us on Pinterest: http://pinterest.com/tenniswarehouse/ Add us on Google+: www.google.com/+tenniswarehouse

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