|09-16-2004, 10:06 AM||#1|
Hall Of Fame
Join Date: Sep 2004
Location: North Carolina
THANK YOU TENNIS WAREHOUSE !!!
I placed an order for my demo racquets (Prince Diablo Mid and Midplus, Volkl Tour 10 V-Engine Midplus, and Yonex RDX-500 Midplus) on Tuesday.
I placed my order then because I saw that the Volkl wasn't going to be in until September 16th and the Yonex wasn't going to be in until September 21st. I live in the western part of North Carolina and knew that (or at least hoped that) Hurricane Ivan would be through our area by the time I received the racquets.
I checked my order this morning and found out that my racquets had gotten back in early and were going to be delivered today.
You could not believe how disappointed I was ...knowing that my racquets and Hurricane Ivan would both arrive today...hard to demo racquets in 4 to 8 inches of rain.
I e-mailed you (TW) this morning and explained the situation (about the dates listed for the racquets return and Hurricane Ivan on its way).
Within a couple of hours you (Michael Figueroa to be exact)
had e-mailed me back and told me that I could keep the demo racquets until September 27th (instead of returning them on the 23rd).
I just wanted to say THANK YOU and to let you know that you're customer service is SECOND TO NONE.
This is why I order all my tennis supplies - racquets, strings, shirts, wristbands, overgrips, etc - from you!!!
You don't realize how much I appreciate your help with this and the fact that you allowed me to keep the racquets several extra day!!!
|09-16-2004, 01:40 PM||#2|
Join Date: Jan 2004
Thanks for the feedback. I'll pass your comments on to Fig (Michael Figueroa).
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