Customer Service question

domosborn · 05-17-2013, 05:09 AM

Right, got a Q for anyone who strings for people- I strung two badmintonb racquets for a customer, just got back and she has messaged me saying she has cut the string out as the head became rounder and she compared it to a friends and it wasnt the same- I strung it at a normal tension and in my opinion did a good job on the frames, took my time and didn't cut corners? What am I supposed to do now?

esgee48 · 05-17-2013, 05:59 AM

Say 'Sorry' and offer to redo for cost of string? FWIW, check frame length and width before and after mounting. It's a quick and easy check because it appears (if the customer is correct) that the frame was not secure at the throat and tip, so the frame got 'squashed.'

tennis007 · 05-17-2013, 06:02 AM

Since you have no way of comparing the two racquets, it's difficult to say which one had issue(s). I would appologize to the customer and offer a special price for next stringing job to the customer, if the customer is willing to come back. Good luck

domosborn · 05-17-2013, 06:58 AM

Yeah many thanks, as she is going away agreed to partial refund- cost of string so all hopefully is well, many thanks!

Lakers4Life · 05-17-2013, 09:11 AM

Were you using a 2 point or a 6 point mount? Also did you string bottom-up or top-down?

domosborn · 05-17-2013, 10:47 AM

2 point ektelon H, and top down 2 piece, am gonna check the dog set- give it a good clean just in case

afeller · 05-17-2013, 01:31 PM

I put 2 lbs more on the crosses to prevent that the racket gets rounder.

onefromcov · 05-17-2013, 11:31 PM

Add 2lbs extra tension to the cross strings,you could also pre weave as many crosses as possible,string bottom up.

andtapes · 05-19-2013, 07:28 AM

Don't add 2 pounds are you going to change the tension she wants! If she can notice the shape of the racquet of course she can feel the tension change! Gimme a breaK!!!

You should do in 1 piece! When you string a racquet in 2 piece e other one in 1 piece the shapes are different!

afeller · 05-20-2013, 12:55 PM

Quote:

Originally Posted by andtapes

Don't add 2 pounds are you going to change the tension she wants! If she can notice the shape of the racquet of course she can feel the tension change! Gimme a breaK!!!

You should do in 1 piece! When you string a racquet in 2 piece e other one in 1 piece the shapes are different!

Depends on which typenof racket do you have. Yonex rackets should be strung in two pieces. Victor rackets in one piece. I strung all my rackets with 2 lbs more on the crosses. The head shape is good after strining.

FYI: Victor says for the crosses: first 5 crosses (bottom) with the same tension as the mains. Then add 2 lbs. Last 4 crosses reduce it to the tension of the mains.

onefromcov · 05-21-2013, 04:07 AM

Don't add 2 pounds are you going to change the tension she wants! If she can notice the shape of the racquet of course she can feel the tension change! Gimme a breaK!!!
You should do in 1 piece! When you string a racquet in 2 piece e other one in 1 piece the shapes are different!

most badminton patterns follow the yonex pattern which states 2 piece stringing
with bottom up x start,if stringing mains and cross tension the same produces a deformed racquet then the answer is to string crosses higher,

andtapes · 05-21-2013, 08:17 AM

Quote:

Originally Posted by afeller

Depends on which typenof racket do you have. Yonex rackets should be strung in two pieces. Victor rackets in one piece. I strung all my rackets with 2 lbs more on the crosses. The head shape is good after strining.

FYI: Victor says for the crosses: first 5 crosses (bottom) with the same tension as the mains. Then add 2 lbs. Last 4 crosses reduce it to the tension of the mains.

Quote:

Originally Posted by onefromcov

Don't add 2 pounds are you going to change the tension she wants! If she can notice the shape of the racquet of course she can feel the tension change! Gimme a breaK!!!
You should do in 1 piece! When you string a racquet in 2 piece e other one in 1 piece the shapes are different!

most badminton patterns follow the yonex pattern which states 2 piece stringing
with bottom up x start,if stringing mains and cross tension the same produces a deformed racquet then the answer is to string crosses higher,

go ahead and keep going!!

onefromcov · 05-22-2013, 04:25 AM

what more to say victor recommends. + 2lbs on 14 of the 23 crosses.

read this thread if interested

http://www.badmintoncentral.com/foru...s-On-The-Cross

carry on

Fearsome Forehand · 05-22-2013, 02:06 PM

If you are confident that you did a good job on her rackets, don't do anything. How do you know her friend's racket is right? You don't.

Some customers are a pain in the butt, way too picky/psycho and not worth the grief. She sounds like one of those. Do yourself a favor and lose her. Let some other poor stringer deal with her nonsense. There are legitimate gripes and then there are nonsensical complaints. If someone has a legitimate gripe, take care of it. If not, don't even bother to respond except to say you strung the racket to spec using conventional, established methods and let them go torture another stringer with their nonsense. The customer is not always right (unless they are a huge customer and you have to humor them for economic reasons.)

zapvor · 05-22-2013, 08:03 PM

yea i just strung 2 badminton the other day. no compliants. i am actually getting good at weaving badminton string 22g

05-17-2013, 05:09 AM	#1
domosborn Rookie Join Date: Mar 2010 Posts: 186	Customer Service question Right, got a Q for anyone who strings for people- I strung two badmintonb racquets for a customer, just got back and she has messaged me saying she has cut the string out as the head became rounder and she compared it to a friends and it wasnt the same- I strung it at a normal tension and in my opinion did a good job on the frames, took my time and didn't cut corners? What am I supposed to do now? __________________ PS 85, K90 or 3x MG prestige mid, all with pros pro untextured mains and hexaspin twist crosses- 52lbs

05-17-2013, 06:58 AM	#4
domosborn Rookie Join Date: Mar 2010 Posts: 186	Yeah many thanks, as she is going away agreed to partial refund- cost of string so all hopefully is well, many thanks! __________________ PS 85, K90 or 3x MG prestige mid, all with pros pro untextured mains and hexaspin twist crosses- 52lbs

05-17-2013, 09:11 AM	#5
Lakers4Life Hall Of Fame Join Date: Jul 2009 Location: Laker Land Posts: 3,638	Were you using a 2 point or a 6 point mount? Also did you string bottom-up or top-down? __________________ Machines: Gamma 6004 2-point w/ Wise 2086 & Babolat Sensor Dual

05-17-2013, 10:47 AM	#6
domosborn Rookie Join Date: Mar 2010 Posts: 186	2 point ektelon H, and top down 2 piece, am gonna check the dog set- give it a good clean just in case __________________ PS 85, K90 or 3x MG prestige mid, all with pros pro untextured mains and hexaspin twist crosses- 52lbs

05-22-2013, 02:06 PM	#14
Fearsome Forehand Professional Join Date: Aug 2007 Location: USA Posts: 1,033	If you are confident that you did a good job on her rackets, don't do anything. How do you know her friend's racket is right? You don't. Some customers are a pain in the butt, way too picky/psycho and not worth the grief. She sounds like one of those. Do yourself a favor and lose her. Let some other poor stringer deal with her nonsense. There are legitimate gripes and then there are nonsensical complaints. If someone has a legitimate gripe, take care of it. If not, don't even bother to respond except to say you strung the racket to spec using conventional, established methods and let them go torture another stringer with their nonsense. The customer is not always right (unless they are a huge customer and you have to humor them for economic reasons.) Last edited by Fearsome Forehand : 05-22-2013 at 02:24 PM.