Got Extra Item By Mistake, Would You Return?

FedererExpress · 02-14-2011, 05:22 PM

Ordered something online. I have ordered from them multiple times from this store, great company with great customer service. This time they sent me an extra item (Worth 80$) on accident. It's not something random, and I could definitely put it to good use. Would you guys return it? Or just keep and credit your random good luck?

Thanks!

dlk · 02-14-2011, 05:25 PM

Quote:

Originally Posted by FedererExpress

Ordered something online. I have ordered from them multiple times from this store, great company with great customer service. This time they sent me an extra item (Worth 80$) on accident. It's not something random, and I could definitely put it to good use. Would you guys return it? Or just keep and credit your random good luck?

Thanks!

We'll, don't leave us hanging. What exactly was it. It matters! IT'S GOTTA HAVE SOMETHING TO DO WITH YOUR SCREENAME.

FedererExpress · 02-14-2011, 05:30 PM

Sorry I don't want to mention store just in case. (I know I'm paranoid)

dlk · 02-14-2011, 05:35 PM

If it's a pair of 3.3s, I'm gonna assume they sent them on purpose. If it's some device to prevent glabal warming, I'd return it.

GetBetterer · 02-14-2011, 06:02 PM

I would keep it but then I would confess my sins to the company.

Fee · 02-14-2011, 06:24 PM

Quote:

Originally Posted by FedererExpress

Ordered something online. I have ordered from them multiple times from this store, great company with great customer service. This time they sent me an extra item (Worth 80$) on accident. It's not something random, and I could definitely put it to good use. Would you guys return it? Or just keep and credit your random good luck?

Thanks!

How would you feel if someone stole $80 from you? Please don't say 'its a big corporation, they can afford it'. Call the company and tell them what happened, they will probably send you a return package so you can ship it back to them free of charge since it was their mistake. If the company is that great, they might give you a gift card for your trouble.

That's my opinion, but I believe in karma so take it as you will.

billsgwn · 02-14-2011, 06:36 PM

Quote:

Originally Posted by Fee

How would you feel if someone stole $80 from you? Please don't say 'its a big corporation, they can afford it'. Call the company and tell them what happened, they will probably send you a return package so you can ship it back to them free of charge since it was their mistake. If the company is that great, they might give you a gift card for your trouble.

That's my opinion, but I believe in karma so take it as you will.

Agreed. If you like the company, theres no reason to try and take advantage of an honest mistake

r2473 · 02-14-2011, 06:43 PM

I'd keep it. In fact, this has happened to me before and that is what I did.

A buddy of mine got 2 extra PGA golf books this year (they cost ~$70 and are filled with free rounds and great deals at many courses in the area). He bought 2 in person and he received 2 in the mail a week or so later. He gave me one.

maleyoyo · 02-14-2011, 07:04 PM

Someone in the shipping department who probably makes $10 an hour and made an honest mistake could be in trouble with the boss.

flyinghippos101 · 02-14-2011, 07:08 PM

Was it a western grip?

dlesser13 · 02-14-2011, 07:35 PM

Can you top my free 800 dollar laptop that HP sent me by mistake?

SoBad · 02-14-2011, 07:43 PM

Quote:

Originally Posted by FedererExpress

Ordered something online. I have ordered from them multiple times from this store, great company with great customer service. This time they sent me an extra item (Worth 80$) on accident. It's not something random, and I could definitely put it to good use. Would you guys return it? Or just keep and credit your random good luck?

Thanks!

Tough call, but considering that it’s a relatively misc (small/cheap) item, I’d keep it. You say it’s “worth $80”, but it’s probably worth a lot less to the retailer, depending on the mark-up. The cost of the return (shipping, handling, everybody’s time and effort) is likely more to the society as a whole than the worth of the item to the retailer. The punitive element of your action (or lack thereof rather, in this case) is appropriate, considering that the retailer is at fault. Of course, if the retailer contacts you regarding the extra item, I would suggest being honest and cooperating with the return process.

mctennis · 02-14-2011, 07:51 PM

I can't believe people would actually reply " I'd keep it" as their answer. Where are people's honesty, morals and character? If they didn't get a pair of shoes ( in this instance) I'm sure they'd be the first one to cry and b1tch. Then post about how that company cheated them out of $80 and for no one to buy anything from them. I'm not saying you will not return them FedererExpress I'm just saying people that actually voted to keep the product.
It's not random good luck. Not like finding two four leaf clovers. It's an honest mistake so send it back after you call and tell them what happened. They may just pay for return shipping. If not pay for return shipping yourself. Show some character and honesty.
Some people make me ill with how dishonest and immoral they are or have become.

SFrazeur · 02-14-2011, 07:58 PM

Quote:

Originally Posted by mctennis

I can't believe people would actually reply " I'd keep it" as their answer. Where are people's honesty, morals and character? If they didn't get a pair of shoes ( in this instance) I'm sure they'd be the first one to cry and b1tch. Then post about how that company cheated them out of $80 and for no one to buy anything from them. I'm not saying you will not return them FedererExpress I'm just saying people that actually voted to keep the product.
It's not random good luck. Not like finding two four leaf clovers. It's an honest mistake so send it back after you call and tell them what happened. They may just pay for return shipping. If not pay for return shipping yourself. Show some character and honesty.
Some people make me ill with how dishonest and immoral they are or have become.

Hmm. They are answering honestly, yet you complain they lack honesty? Ironic.

-SF

SuperDuy · 02-14-2011, 08:07 PM

I would definately keep it, 80$ is 80$ company has lots of money. Was sent a 2k dollar camera by mistake before, that I did send back and regretting it so much now. Whenever this happens again will keep it all.

SirGounder · 02-14-2011, 08:10 PM

This happened to me once. I emailed the business and told them what happened. They apologized and told me keep the item. I felt better that I let them know. I even offered to ship it back if they paid shipping.

nomie · 02-14-2011, 08:25 PM

Quote:

Originally Posted by SFrazeur

Hmm. They are answering honestly, yet you complain they lack honesty? Ironic.

-SF

Being honest when it suits you does not make you a honest person. Hmm.

JoelDali · 02-14-2011, 10:20 PM

Is it a spoonful of Milos?

JohnnyCracker · 02-14-2011, 11:56 PM

simple solution: send it back and charge them $80 for the transaction

Cindysphinx · 02-15-2011, 03:54 AM

I would call and tell them of the mistake. They would probably let me keep it.

If they want it back, they have to pay for the shipping, obviously.

View Poll Results: Would you return it?
Yes	23	41.07%
No	33	58.93%
Voters: 56. You may not vote on this poll

02-14-2011, 05:22 PM	#1
FedererExpress New User Join Date: Aug 2004 Posts: 99	Got Extra Item By Mistake, Would You Return? Ordered something online. I have ordered from them multiple times from this store, great company with great customer service. This time they sent me an extra item (Worth 80$) on accident. It's not something random, and I could definitely put it to good use. Would you guys return it? Or just keep and credit your random good luck? Thanks!

02-14-2011, 05:35 PM	#4
dlk Hall Of Fame Join Date: Nov 2009 Location: Indy Posts: 2,212	If it's a pair of 3.3s, I'm gonna assume they sent them on purpose. If it's some device to prevent glabal warming, I'd return it. __________________ All in All is All We Are

02-14-2011, 06:02 PM	#5
GetBetterer Hall Of Fame Join Date: Apr 2010 Location: Mesa, AZ Posts: 1,648	I would keep it but then I would confess my sins to the company. __________________ "You have to expect things of yourself before you can do them." -Michael Jordan http://tt.tennis-warehouse.com/showthread.php?t=354979

02-14-2011, 06:43 PM	#8
r2473 Legend Join Date: Aug 2006 Posts: 5,412	I'd keep it. In fact, this has happened to me before and that is what I did. A buddy of mine got 2 extra PGA golf books this year (they cost ~$70 and are filled with free rounds and great deals at many courses in the area). He bought 2 in person and he received 2 in the mail a week or so later. He gave me one. __________________ “An ounce of bacon is worth a pound ounce of prevention.”