Anyone who has dealt with Maxline/Eagnas in the past:

[DX_Psycho]

how many of you have had a problem with their customer service?

[DX_Psycho]

option 2 should say "No, i haven't, but i have not dealt with them a lot."

[theace21]

6. I have not dealt with them but I have heard the horror stories on the TW message board...

[jatennis]

I have not dealt with them but I have read a good report today on the flex 940 by Joe.

[Ben42]

My Flex 740 was terrible and Maxline not only did nothing to help, they were rude and hostile when I asked for help.

[bsandy]

I have a flex 740. The only problem I've had with it is a sping in the tension head has busted, twice.

Both times, they asked me to ship the drum to them to be fixed. I opted out and asked them for the spring for me to put on. It's a tricky little procedure, but it works.

So . . . No problems here.

. . . Bud

[R-Fed]

Ok here is the situation, just not with Tucker Carlson. I've been looking around for a electronic stringing machine for about two months now, called the big V around the end of July and asked him if the stringing machine was in stock, and he said yes. So I went ahead "purchased" the stringer from him, he said it would tak two weeks. At this point I'm thinking not too bad, cause I was happy to be receiving my very first stringing machine.

Two weeks goes by and UPS still hasn't knocked on my door yet, so I call him back and asked him how the shippment was coming along. He said he had not even shipped it out yet and after messing around with his poor English finally confessed that he did not have it, yet reassured me that he would send it out first thing the next morning.

Ten days later still have not seen a big brown truck at this point upset and disgusted, I call back and he says again that he does not have it in stock nor does he have a record of it. He said if the charge comes up on the credit card bill then he has sent it otherwise he will be more than happy to take another order. I told him I didn't want another order I wanted the existing one, he said again that he did not have it in stock but he will call me back two hours later to confirm whether or not he can ship it out within a few days. Then I learned he couldn't tell time either because I waited the whole day and my phone never rang.

At this point I said I'm going to call him back and cancel my order, call him back and explained to him nicely that I still have not received my order. Then he says "oh you're the guy who called yesterday right"? I said yes and I still haven't received my order, since I haven't received my order I would like to cancel. And you know what he said? "Ok that's fine thank you and have a nice day".

How can I have a nice day when I have waited a whole month for nothing. I have three broken racquets that need to be strung up and I haven't been able to play hardly with the last racquet I got.

Anyway, STAY AWAY FROM EAGNAS!!!!!!


R-Fed

[Ben42]

Better make sure he didn't place the charge on your card. When I ordered mine, it didn't ship out for two weeks, but they charged my the day I ordered.

(I also had to dispute the charge with my credit card company when I returned the thing, but that's another story)