Another sad story

pkshooter · 08-18-2012, 04:08 PM

My Gamma prog. 2 broke. One of the two metal strips inside the crank just fell out. I've only done seven... SEVEN jobs on it, and in the middle of the eighth the strip fell out as I was pulling tension on the mains. What do I do?

esgee48 · 08-18-2012, 05:00 PM

Call the retailer that sold you the machine? If the machine is newish, the retailer should fix it.

Or shoot an email to GammaTech.

pkshooter · 08-18-2012, 05:39 PM

I sent an email to tw and I looked at the gamma site, its supposed to hav a life time warranty, put I threw all the boxes away

The Meat · 08-18-2012, 06:13 PM

is it the sand paper like strips? You could always try skateboard griptape, very adhesive and the grit should last, could work.

rich s · 08-18-2012, 06:37 PM

Quote:

Originally Posted by pkshooter

My Gamma prog. 2 broke. One of the two metal strips inside the crank just fell out. I've only done seven... SEVEN jobs on it, and in the middle of the eighth the strip fell out as I was pulling tension on the mains. What do I do?

post a pic so we can see the problem to recommend an appropriate solution...

pkshooter · 08-18-2012, 07:47 PM

^ I would but I don't know how. Sorry

Irvin · 08-19-2012, 02:40 AM

I would not try to fix it myself. You could cause problems that snowball into bigger problems and then Gamma may void your warranty (worst case scenario.) Get a box and send only the crank back to TW or Gamma. You don't need all the great packing just use newspaper.

If you want to post pictures. Set up a photobucket.com account and post your picture there. Then it is a simple matter of copying the URL of the picture on the hosting site and pasting the URL here like this [IMG] pic URL [/IMG] just leave out the spaces. Or you can use the icon that has the mountain view and it is easier. Or you can just paste in the URL and the picture will open when selected.

pkshooter · 08-19-2012, 09:42 PM

^ posted read and appreciated

cap.phillips · 08-20-2012, 03:25 AM

Call Gamma directly. They are very easy to deal with. Explain the problem. They will probably ask for a picture of the defective part. Also have the serial number of your machine handy.

Maui19 · 08-20-2012, 05:30 AM

My experience has always been to call rather than to email. Emails can drop into a giant void. Calls get taken care of right away.

Gamma Tech · 08-22-2012, 05:04 AM

Hello pkshooter, I tried emailing you a response, and solution, to help solve your problem but I'm not sure that you received it. If not email me at cad@gammasports.com

Setmatch45 · 08-30-2012, 09:03 AM

Nice job Gamma rep

08-18-2012, 04:08 PM	#1
pkshooter Semi-Pro Join Date: Apr 2012 Location: In front of the TV Posts: 527	Another sad story My Gamma prog. 2 broke. One of the two metal strips inside the crank just fell out. I've only done seven... SEVEN jobs on it, and in the middle of the eighth the strip fell out as I was pulling tension on the mains. What do I do? __________________ Dunlop 4d 100 + lead tape + Gamma prog. 2 + soccer cleats & shin guards Btw Ca castro valley if you wanna hit with a stupid teenager

08-18-2012, 05:39 PM	#3
pkshooter Semi-Pro Join Date: Apr 2012 Location: In front of the TV Posts: 527	I sent an email to tw and I looked at the gamma site, its supposed to hav a life time warranty, put I threw all the boxes away __________________ Dunlop 4d 100 + lead tape + Gamma prog. 2 + soccer cleats & shin guards Btw Ca castro valley if you wanna hit with a stupid teenager

08-18-2012, 07:47 PM	#6
pkshooter Semi-Pro Join Date: Apr 2012 Location: In front of the TV Posts: 527	^ I would but I don't know how. Sorry __________________ Dunlop 4d 100 + lead tape + Gamma prog. 2 + soccer cleats & shin guards Btw Ca castro valley if you wanna hit with a stupid teenager

08-19-2012, 02:40 AM	#7
Irvin Legend Join Date: Mar 2007 Location: Marietta, Ga Posts: 6,971	I would not try to fix it myself. You could cause problems that snowball into bigger problems and then Gamma may void your warranty (worst case scenario.) Get a box and send only the crank back to TW or Gamma. You don't need all the great packing just use newspaper. If you want to post pictures. Set up a photobucket.com account and post your picture there. Then it is a simple matter of copying the URL of the picture on the hosting site and pasting the URL here like this [IMG] pic URL [/IMG] just leave out the spaces. Or you can use the icon that has the mountain view and it is easier. Or you can just paste in the URL and the picture will open when selected. __________________ Irvin - I wish Facebook would notify me when people delete me so I can 'Like it'

08-19-2012, 09:42 PM	#8
pkshooter Semi-Pro Join Date: Apr 2012 Location: In front of the TV Posts: 527	^ posted read and appreciated __________________ Dunlop 4d 100 + lead tape + Gamma prog. 2 + soccer cleats & shin guards Btw Ca castro valley if you wanna hit with a stupid teenager