Question on returning procedure:

ductrung3993 · 10-07-2012, 12:34 PM

Hi TW, I'm currently wondering if I should return a jacket that has just arrived. Could you please tell me what are the return deadline and the basic procedure? Thank you.

TW Staff · 10-07-2012, 01:52 PM

ductrung3993,

If the item is in new, unworn condition, then you have up to 365 days to return it. For a refund, please return within 60 days. Past that point it is up to our return department's discretion to either issue Store Credit or a refund.

The procedure, for someone located in the 48 contiguous United States, would be to fill out the required info on the back of your invoice, use the UPS return shipping label that was provided, then drop the package off at any UPS shipping location. It's that easy.

If you have any further questions, please feel free to ask.

Aaron
TW Customer Service

10-07-2012, 12:34 PM	#1
ductrung3993 Hall Of Fame Join Date: Jun 2010 Location: Belmont, SF bay Posts: 2,058	Question on returning procedure: Hi TW, I'm currently wondering if I should return a jacket that has just arrived. Could you please tell me what are the return deadline and the basic procedure? Thank you. __________________ 3.0 dedicated hitting partner needed in Belmont, San Mateo. Hit me up at trung.td.nguyen[at]gmail.com. Thank you.

10-07-2012, 01:52 PM	#2
TW Staff Administrator Join Date: Jan 2004 Location: Tennis-Warehouse.com Posts: 22,437	ductrung3993, If the item is in new, unworn condition, then you have up to 365 days to return it. For a refund, please return within 60 days. Past that point it is up to our return department's discretion to either issue Store Credit or a refund. The procedure, for someone located in the 48 contiguous United States, would be to fill out the required info on the back of your invoice, use the UPS return shipping label that was provided, then drop the package off at any UPS shipping location. It's that easy. If you have any further questions, please feel free to ask. Aaron TW Customer Service __________________ LIKE us on Facebook: http://www.facebook.com/tenniswarehouse Follow us on Twitter: http://twitter.com/TennisWarehouse TW Blog: http://blog.tenniswarehouse.com/ YouTube: http://www.youtube.com/user/tenniswarehouse Follow us on Pinterest: http://pinterest.com/tenniswarehouse/ Add us on Google+: www.google.com/+tenniswarehouse

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode