USPS and the California Triangle

michael_1265 · 11-21-2012, 10:10 AM

Okay, this is a rant. The USPS is quickly losing favor with me. Two items I sold last month have dropped off the face of the earth. I sold both of them on the big auction site. One was a really nice Wilson Ultra Graphite that I sold to someone in San Jose, CA who happens to also be a member on this board, and the other was a piece of photographic equipment worth about $60 and sent to Taipei, an unincorporated US territory, and which also passes through California before leaving CONUS (fyi, the USPS considers it domestic mail.) The photo equipment got scanned in Richmond, CA, and then dropped off the face of the Earth. The racquet had a more interesting journey (see below). The buyer said the USPS never tried to deliver it, so it must have been tried at the wrong address.

I have had complaints in to the USPS for both items for quite a while. In fact, the racquet was still generating tracking info well after my complaint had been processed. How can you be tracking something via bar code and at the same time not be able to find it? I am beginning to suspect that they just don't give a rat's ***** about my packages. The racquet also ended up in Florida for some reason.

For the record, I only ship to the verified Paypal address, and I print the labels directly from the big auction site.

What bothers me most is that the first transaction I have conducted with someone ends with them not getting their merchandise. I am okay taking the $$ hit (yes, I issued refunds), but I hate being associated with a deal that did not complete. That Wilson was a really nice racquet too, with one of the prettiest paint jobs I have ever seen.

Bah. Humbug.

Refused
2012-11-09, 11:31:00, ORLANDO, FL 32825

Undeliverable as Addressed
2012-11-07, 10:39:00, ORLANDO, FL 32825

Sorting Complete
2012-11-07, 09:41:00, ORLANDO, FL 32828

Depart USPS Sort Facility
2012-11-07, 00:00:00, JACKSONVILLE, FL 32099

Processed through USPS Sort Facility
2012-11-06, 14:27:00, JACKSONVILLE, FL 32099

Processed through USPS Sort Facility
2012-11-03, 03:34:00, BELL GARDENS, CA 90201

Notice Left
2012-10-19, 18:41:00, SAN JOSE, CA 95125

Forwarded
2012-10-15, 19:23:00, SAN JOSE, CA

Out for Delivery
2012-10-15, 09:00:00, SAN JOSE, CA 95125

Sorting Complete
2012-10-15, 08:50:00, SAN JOSE, CA 95125

Arrival at Post Office
2012-10-15, 07:49:00, SAN JOSE, CA 95125

Processed through USPS Sort Facility
2012-10-15, 03:46:00, SAN JOSE, CA 95101

Depart USPS Sort Facility
2012-10-15, 00:00:00, RICHMOND, CA 94804

Depart USPS Sort Facility
2012-10-15, 00:00:00, SAN JOSE, CA 95101

Processed through USPS Sort Facility
2012-10-14, 06:50:00, RICHMOND, CA 94804

Processed at USPS Origin Sort Facility
2012-10-10, 01:46:00, GREENSBORO, NC 27495

Depart USPS Sort Facility
2012-10-10, 00:00:00, GREENSBORO, NC 27495

Dispatched to Sort Facility
2012-10-09, 16:49:00, HENRICO, VA 23231

Acceptance
2012-10-09, 11:19:00, HENRICO, VA 23231

sureshs · 11-21-2012, 10:34 AM

A parcel meant for me never arrived. When we called the PO, we were told that the carrier had placed it outside the front door and rang the bell. No such thing happened. We waited, and called again, and were hung up on by a rude "manager." I filled out an online complaint form, and was promised a response in a few days. I never heard from them again.

We told the company which sent us the parcel what happened, and they agreed to send a second one for free. We received that one. Then all of a sudden one day, a guy knocks and hands us a parcel. He said he had come to clean up his unit after his father decided to move, and found our parcel sitting outside his door. The carrier had delivered it to the wrong unit.

We then returned the duplicate item to the company.

What bothers me is that the USPS complaint process had no effect.

El Diablo · 11-21-2012, 11:24 AM

Available data suggest USPS and UPS have similar loss rates (UPS perhaps a bit better), with FedEx having the lowest loss rate of the three.

LeeD · 11-21-2012, 11:39 AM

Our stuff goes thru the RichmondStation, both UPS and USPS.
We've had stuff lost from both. Usually an honest misplacement, with tracking ineffective because whoever moved the packaged didn't record with the tracker system.
In the end, the issues were resolved with questions from both sides.
OTOH, my racket ordered last Wed 4PM arrived on Friday9AM, free 2nd day shipping from UPS.

11-21-2012, 10:10 AM	#1
michael_1265 Professional Join Date: May 2007 Location: Richmond, VA Posts: 914	USPS and the California Triangle Okay, this is a rant. The USPS is quickly losing favor with me. Two items I sold last month have dropped off the face of the earth. I sold both of them on the big auction site. One was a really nice Wilson Ultra Graphite that I sold to someone in San Jose, CA who happens to also be a member on this board, and the other was a piece of photographic equipment worth about $60 and sent to Taipei, an unincorporated US territory, and which also passes through California before leaving CONUS (fyi, the USPS considers it domestic mail.) The photo equipment got scanned in Richmond, CA, and then dropped off the face of the Earth. The racquet had a more interesting journey (see below). The buyer said the USPS never tried to deliver it, so it must have been tried at the wrong address. I have had complaints in to the USPS for both items for quite a while. In fact, the racquet was still generating tracking info well after my complaint had been processed. How can you be tracking something via bar code and at the same time not be able to find it? I am beginning to suspect that they just don't give a rat's ***** about my packages. The racquet also ended up in Florida for some reason. For the record, I only ship to the verified Paypal address, and I print the labels directly from the big auction site. What bothers me most is that the first transaction I have conducted with someone ends with them not getting their merchandise. I am okay taking the $$ hit (yes, I issued refunds), but I hate being associated with a deal that did not complete. That Wilson was a really nice racquet too, with one of the prettiest paint jobs I have ever seen. Bah. Humbug. Refused 2012-11-09, 11:31:00, ORLANDO, FL 32825 Undeliverable as Addressed 2012-11-07, 10:39:00, ORLANDO, FL 32825 Sorting Complete 2012-11-07, 09:41:00, ORLANDO, FL 32828 Depart USPS Sort Facility 2012-11-07, 00:00:00, JACKSONVILLE, FL 32099 Processed through USPS Sort Facility 2012-11-06, 14:27:00, JACKSONVILLE, FL 32099 Processed through USPS Sort Facility 2012-11-03, 03:34:00, BELL GARDENS, CA 90201 Notice Left 2012-10-19, 18:41:00, SAN JOSE, CA 95125 Forwarded 2012-10-15, 19:23:00, SAN JOSE, CA Out for Delivery 2012-10-15, 09:00:00, SAN JOSE, CA 95125 Sorting Complete 2012-10-15, 08:50:00, SAN JOSE, CA 95125 Arrival at Post Office 2012-10-15, 07:49:00, SAN JOSE, CA 95125 Processed through USPS Sort Facility 2012-10-15, 03:46:00, SAN JOSE, CA 95101 Depart USPS Sort Facility 2012-10-15, 00:00:00, RICHMOND, CA 94804 Depart USPS Sort Facility 2012-10-15, 00:00:00, SAN JOSE, CA 95101 Processed through USPS Sort Facility 2012-10-14, 06:50:00, RICHMOND, CA 94804 Processed at USPS Origin Sort Facility 2012-10-10, 01:46:00, GREENSBORO, NC 27495 Depart USPS Sort Facility 2012-10-10, 00:00:00, GREENSBORO, NC 27495 Dispatched to Sort Facility 2012-10-09, 16:49:00, HENRICO, VA 23231 Acceptance 2012-10-09, 11:19:00, HENRICO, VA 23231 __________________ Babolat PDGT w/Solinco Revolution 18 @ 30lbs

11-21-2012, 11:24 AM	#3
El Diablo Hall Of Fame Join Date: Feb 2004 Posts: 3,157	Available data suggest USPS and UPS have similar loss rates (UPS perhaps a bit better), with FedEx having the lowest loss rate of the three. __________________ "I may be synthetic but I'm not stupid" Bishop, in "Aliens"

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