FedEx.. argh !!

BSousa · 07-14-2004, 03:03 PM

Do all methods of shipping offer insurance? I was told AirMail doesn't and express does only sometimes (depends on contents).

I like FedEx service, I do, but today I got a call from them saying I have to pay 90 euros (order was around 120 USD which should be VERY close to the 90 euros) for customs... Ok, well, I was counting on somehting like this.... but when I got the price breakdown, 60 euros were for FedEx to pick up and fill the forms.... thats 70-80 bucks FOR FILLING FORMS... I have filled various customs forms before, both in Portugal and UK, and it never took more than 10 minutes, so how the hell do they take so much?

I'm never going to use FedEx for outside EU shipments, and would really like to know if TW works with other fast insured parcel services or I may be forced to go somewhere else as I'm not gonna pay the same in customs than the price of the goods.

I must say that TW service was great, they shipped very fast, and I know this isn't TW fault, but I woudl like to know the alternatives.
Thanks

TW Staff · 07-16-2004, 08:29 AM

Hello,

Thank you for contacting Tennis Warehouse. We currently offer five shipping
services: World Mail, Air Parcel Post, Express Mail, FedEx International
Economy and FedEx International Priority. All of which are insured by Tennis
Warehouse. World Mail is available for orders totaling under $50, Air Parcel
Post for orders under $150 and Express Mail for orders under $200. Any order
can be shipped via FedEx regardless of the total. These shipping options are
available to most destinations. You can learn more about these shipping
methods by clicking on the link provided below. I hope this information is
helpful.

http://www.tennis-warehouse.com/TWIn...ngoptions.html

Please let me know if I may help you with anything else.

Sincerely,

Megan Ryan
International Customer Service Supervisor
Tennis Warehouse

07-14-2004, 03:03 PM	#1
BSousa Rookie Join Date: Jul 2004 Posts: 108	FedEx.. argh !! Do all methods of shipping offer insurance? I was told AirMail doesn't and express does only sometimes (depends on contents). I like FedEx service, I do, but today I got a call from them saying I have to pay 90 euros (order was around 120 USD which should be VERY close to the 90 euros) for customs... Ok, well, I was counting on somehting like this.... but when I got the price breakdown, 60 euros were for FedEx to pick up and fill the forms.... thats 70-80 bucks FOR FILLING FORMS... I have filled various customs forms before, both in Portugal and UK, and it never took more than 10 minutes, so how the hell do they take so much? I'm never going to use FedEx for outside EU shipments, and would really like to know if TW works with other fast insured parcel services or I may be forced to go somewhere else as I'm not gonna pay the same in customs than the price of the goods. I must say that TW service was great, they shipped very fast, and I know this isn't TW fault, but I woudl like to know the alternatives. Thanks

07-16-2004, 08:29 AM	#2
TW Staff Administrator Join Date: Jan 2004 Location: Tennis-Warehouse.com Posts: 22,435	Hello, Thank you for contacting Tennis Warehouse. We currently offer five shipping services: World Mail, Air Parcel Post, Express Mail, FedEx International Economy and FedEx International Priority. All of which are insured by Tennis Warehouse. World Mail is available for orders totaling under $50, Air Parcel Post for orders under $150 and Express Mail for orders under $200. Any order can be shipped via FedEx regardless of the total. These shipping options are available to most destinations. You can learn more about these shipping methods by clicking on the link provided below. I hope this information is helpful. http://www.tennis-warehouse.com/TWIn...ngoptions.html Please let me know if I may help you with anything else. Sincerely, Megan Ryan International Customer Service Supervisor Tennis Warehouse __________________ LIKE us on Facebook: http://www.facebook.com/tenniswarehouse Follow us on Twitter: http://twitter.com/TennisWarehouse TW Blog: http://blog.tenniswarehouse.com/ YouTube: http://www.youtube.com/user/tenniswarehouse Follow us on Pinterest: http://pinterest.com/tenniswarehouse/ Add us on Google+: www.google.com/+tenniswarehouse

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode