post your shoes before the shoe warranty claim

darklore009

darklore009

Hall of Fame
i sent an email to TW earlier, but i wanted to hear your opinion. I notice im wearing the outsole in a different way. im wearing it where the outsole and the shank meet on my left foot. I normally slide in hard court because i picked up the habit from the academy. Although the thread pattern is still intact, but i notice that im slipping more often then it was weeks ago. I'm scarced that if i keep playing with these, i might grind majority of the shank 4 months from now. Opinions? sorry for the large image, taken from my Samsung Galaxy S4
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swizzy

swizzy

Hall of Fame
question.. as i read through these posts on this topic i found a few who appeared to claim they used their voucher at a nike store? the voucher i received this morning says "only at nike.com" it seems pretty clear. is there any wiggle room? or is it as it says in black and white?
 
kimguroo

kimguroo

Legend
swizzy said:
question.. as i read through these posts on this topic i found a few who appeared to claim they used their voucher at a nike store? the voucher i received this morning says "only at nike.com" it seems pretty clear. is there any wiggle room? or is it as it says in black and white?
Click to expand...

You only can use the voucher at nike.com.
Can't use vouchers at nike stores.
 
F

fedking123

New User
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So do you guys think I can get my warranty?
There's so many problems with the Courtballistec 4.3.

Comfortable, but they just fell apart on me.
 
E

enasport

New User
Hey, I lost my nike lunar ballistec warranty card but I found a copy of one on **************. If I print that off and send in my shoes with the copy of the card will they accept that? Has anyone else sent in a copy of the warranty card? Thank you
 
McLovin

McLovin

Legend
enasport said:
Hey, I lost my nike lunar ballistec warranty card but I found a copy of one on **************. If I print that off and send in my shoes with the copy of the card will they accept that? Has anyone else sent in a copy of the warranty card? Thank you
Click to expand...

You don't need the warranty card. What you need to do it call the Nike (800) number, get a Return Authorization #, and paste it all over the box you send in, along w/ your receipt.

I'll see if I can dig up my post on this. Believe me, I've done this 3 times now and no warranty card was required.
 
McLovin

McLovin

Legend
OK, so it does request you fill it out, but I've not done it on two of my returns and they've been processed. So I say fill out your printed one just to be sure. Here's what you need to do:

Nike said:
If you believe your pair of (shoes) meets the requirements for replacement as described in the points above, please contact Nike Consumer Affairs at 800-344-6453 with your name and claim information. You will be given a claim number at this point.
When you are ready to send back the shoes, please fill out the other side of this guarantee card, attach your original sales (receipt or copy of receipt is required) and return them both with the shoes directly to Nike at the address, printed on the guarantee card. Please do not try to make a warranty claim by returning the shoes to the retailer.
A claim number is required. The claim number must be written on the outside of your package. Any product submitted without a claim number on the outside of the package or on this guarantee card will be returned without inspection.
Click to expand...
I've bolded the important part. During my phone call, they request the Claim Number be written in 3 different places, in addition to it being written on the address.
 
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swizzy

swizzy

Hall of Fame
mclovin is spot on.. just got two pairs of nike cage courts for my dead max cages.. the air bubble in my heels died weeks before the rubber burned a hole.. could not recommend this shoe.. completely bald around the time the heels blew out.. no warranty card as i got them on clearance at a nike warehouse sale.. three pairs of shoes for 60 bucks turned out to be a very good deal.. will do it again if i can find a reasonably priced shoe sometime in the future.
 
E

enasport

New User
McLovin said:
OK, so it does request you fill it out, but I've not done it on two of my returns and they've been processed. So I say fill out your printed one just to be sure. Here's what you need to do:


I've bolded the important part. During my phone call, they request the Claim Number be written in 3 different places, in addition to it being written on the address.
Click to expand...

Okay thank you! Also do you or anyone else know that if I got my Ballistecs on sale from TennisWarehouse for $120 if Nike will send a voucher for $120 or the regular price of $165?

Thank you
 
kimguroo

kimguroo

Legend
enasport said:
Okay thank you! Also do you or anyone else know that if I got my Ballistecs on sale from TennisWarehouse for $120 if Nike will send a voucher for $120 or the regular price of $165?

Thank you
Click to expand...

you will receive MSRP of shoes. If it was lunar ballistec, it's $165.
Does not matter how much you paid for the shoes.
My lowest price was around $35 (CB) but still got MSRP of shoes.
 
C

colan5934

Professional
Nike always sends a voucher for the retail price of the shoes if you send it to the claims department. As far as I understand, you can get your original form of payment refunded if you choose to go through the returns department, but then you would only get the amount you paid for them.
 
McLovin

McLovin

Legend
Yeah, full MSRP voucher. Remember, though: The voucher is only good on www.nike.com .

However, of you drill down to the Clearance -> Tennis section, you can find some good deals on shoes & clothing. And also note that the voucher is good for anything on nike.com . So the smart thing to do is:
1 - Buy shoes from TW on sale
2 - Wear them out & send them back to Nike
3 - Use $165 voucher for clearance clothing.
4 - Buy another pair of shoes on sale from TW
5 - return to Step 2 & repeat.
 
Fintft

Fintft

G.O.A.T.
McLovin said:
Yeah, full MSRP voucher. Remember, though: The voucher is only good on www.nike.com .

However, of you drill down to the Clearance -> Tennis section, you can find some good deals on shoes & clothing. And also note that the voucher is good for anything on nike.com . So the smart thing to do is:
1 - Buy shoes from TW on sale
2 - Wear them out & send them back to Nike
3 - Use $165 voucher for clearance clothing.
4 - Buy another pair of shoes on sale from TW
5 - return to Step 2 & repeat.
Click to expand...

Nice :)

Myself (and I know that I'm not the only, from what I've read here), I take, at times, exception with your second point: that is I'd rather have my shoes replaced under the TW warranty the moment the thread starts to wear out and me slipping, rather then risk an injury by waiting for mid-soles to get exposed...
 
S

sainttom

Rookie
Hey guys, is it worth me emailing TW because my warranty pair of Air Max Cages' bubble has popped? Like I did the whole warranty with the first pair because I wore out the outsole but this one the bubble has popped and it's inside 6 months. I'm not sure if this will count since it's the second pair?
 
S

sainttom

Rookie
^Yeah that's definitely good to go. Enjoy your new shoes!

If anyone can help me with my question I'd be really grateful, thanks!
 
kvan

kvan

Semi-Pro
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Usually pretty good at telling whether shoes are good for warranty but the raptors have a lower part of the midsole where I have exposed near the inner toe and then I also have heel exposure.

What do you think?
 
lgbalfa

lgbalfa

Professional
kvan said:
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2rxcem9.jpg

Usually pretty good at telling whether shoes are good for warranty but the raptors have a lower part of the midsole where I have exposed near the inner toe and then I also have heel exposure.

What do you think?
Click to expand...

those do not look anywhere near replacing them for warranty.
 
A

austen5566

Banned
kvan said:
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2rxcem9.jpg

Usually pretty good at telling whether shoes are good for warranty but the raptors have a lower part of the midsole where I have exposed near the inner toe and then I also have heel exposure.

What do you think?
Click to expand...

Just wondering, how did you destroyed that part? You let your dog bite it?
 
N

Nick07

New User
Hi, just curious: does the 6 months begin upon date of purchase or date the shoes arrive? Im concerned my shoes wont make it to Nike in time before my 6 months are up.
 
McLovin

McLovin

Legend
Nick07 said:
Hi, just curious: does the 6 months begin upon date of purchase or date the shoes arrive? Im concerned my shoes wont make it to Nike in time before my 6 months are up.
Click to expand...
kimguroo said:
Date of purchase from your receipt.
Click to expand...
When you say 'make it to Nike', did you already send them in? If so, I believe the 6-month window allows some wiggle room for mailing & processing, meaning they will likely give you a week or two.

Most likely they run the 6-month window up until you call for an RA#, then give a week or two to pack/mail/process claim.
 
N

Nick07

New User
I was able to get the voucher for my cages, but the 4.3s are being sent back to me because i didnt attach a copy of the receipt. I lost the original copy, so im not sure how to get a new one, i ordered from west-mid sports, any ideas?
 
kimguroo

kimguroo

Legend
Nick07 said:
I was able to get the voucher for my cages, but the 4.3s are being sent back to me because i didnt attach a copy of the receipt. I lost the original copy, so im not sure how to get a new one, i ordered from west-mid sports, any ideas?
Click to expand...

then Contact to Mid.
 
Fintft

Fintft

G.O.A.T.
Nick07 said:
I was able to get the voucher for my cages, but the 4.3s are being sent back to me because i didnt attach a copy of the receipt. I lost the original copy, so im not sure how to get a new one, i ordered from west-mid sports, any ideas?
Click to expand...

They also send confirmation emails with the orders...
 
B

bobtodd

Rookie
austen5566 said:
Do you guys know does TW still accept new balance warrantly? I have a shoes that is about 11months old.
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I used the instructions from the TW website. I contacted New Balance and the customer service was very helpful. I was sent a voucher for full retail price of my 996's.
 
eelhc

eelhc

Hall of Fame
Just sent in my Barricade 8s... Just under 5 months. wore them only for tennis 1~3x/week, ~1-1/2Hrs each time, mostly doubles on hard court. Suspect ~80hrs total on them.

The mid-sole is almost worn through on the left shoe.

The stitching on the uppers which are not covered by warranty started to come loose at ~3 months.

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moonballs

moonballs

Hall of Fame
bobtodd said:
I used the instructions from the TW website. I contacted New Balance and the customer service was very helpful. I was sent a voucher for full retail price of my 996's.
Click to expand...

Where can the voucher be used? I thought the retailers like TW can still take back NB shoes.
 
T

Tchainz530

New User
Bought a pair of LBs off of nike.com and sent em in for a claim to nike. I am aware if i buy a new pair of LBs through the credit given from my claim i will not receive another warranty on that pair. Can I buy a pair of LBs off of tennis warehouse and still send em back to nike for a claim and get another 165 credit claim ? I plan to buy apparel with my claim credit instead.
 
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