I love it to be honest. Like other ball machines it is retry heavy so a bit difficult to transport but like I said other machines are like this too. The first one I had I couldn't get to work at the beginning. They cross shipped another new one at no cost. They have terrific customer service. They pay for all shipping. I did not try negotiating. I doubt they will considering that they are only the distributor not the manufacturer but it is still worth a shot.