TW Staff

Administrator, from Tennis-Warehouse.com

TW Staff was last seen:: May 24, 2017 at 5:10 PM

1. Nathan Shim
  How do I post something in the forum section?
  
  May 15, 2017
2. Pre980
  Hi Brittany, I'm looking for the Wilson 6.1 95 18×20 for pre-sale today (5/15). Can you tell me when/where I can place my order? Thanks!
  
  May 15, 2017
  2. TW Staff
    Pre980, It is now available: http://www.tennis-warehouse.com/Wilson_SixOne_95_18x20/descpageRCWILSON-61SMU17.html Thanks, Brittany, TW
    
    May 15, 2017
    
    Pre980 likes this.
3. 6-3 6-0
  Dear Sir/Madam,
  
  May I request to have my username changed to something meaningful: "Neil_Fedfan" (without the quotes)? :)
  
  Regards
  
  May 13, 2017
  2. TW Staff
    Please email in to discussadmin@tennis-warehouse.com. We will let you know the guidelines for changing usernames. Thanks, Brittany, TW
    
    May 15, 2017
4. kiteboard
  Why is that?
  
  Apr 25, 2017
  1. JonnyAbs and r2473 like this.
5. romdj
  I had a few posts that weren't approved yesterday on uk fs/ft, could you send me a pm letting me know why that happened?
  Thank you so much!
  
  Apr 20, 2017
  2. TW Staff
    Your ads were denied as they were missing mandatory information required (cosmetic blemishes). All products rated between a 9-9.5/10 require additional info including BOTH specific time used and cosmetic blemishes. The highest rating we allow is a 9.5/10. If you have more questions, feel free to email in to discussadmin@tennis-warehouse.com and we are happy to help. Thanks, Brittany, TW
    
    Apr 20, 2017
6. purple-n-gold
  waiting over 24 hrs for my fs ad to post??
  
  Apr 14, 2017
  2. TW Staff
    Sorry for the delay, I was out of the office on Friday. Your ad is now posted. Thanks, Brittany, TW
    
    Apr 17, 2017
    
    purple-n-gold likes this.
7. boatsign
  Is there a technician's or a scientist's answer to questions in my thread? Or simply no answer - find out by trial and error. Which?
  
  https://tt.tennis-warehouse.com/index.php?threads/ball-hitting-the-squares-of-the-stringbed-diagonally-equal-bounce.586371/
  
  Apr 1, 2017
8. FuzzyYellowBalls41
  how can i change my username?
  
  Mar 22, 2017
  2. TW Staff
    We do not allow users to change their usernames except for cases for privacy. You may have this username de-activated and sign up with a new account. For further information, please contact us via email at discussadmin@tennis-warehouse.com.
    
    Mar 22, 2017
9. It's only Tennis
  Hi, New member here. Could you tell me where, if poss., I might be able to buy the Dunlop idapt raquets here in UK please. Any info?
  
  Cheers
  
  Mar 17, 2017
  2. TW Staff
    I'm not sure where you can get them locally. However, we do ship Dunlop to the UK and still have iDapt racquets available. Thanks, Brittany, TW
    
    Mar 17, 2017
10. Ninjamaster
  Will you guys be having a playtest for the Asics Court FF? If you guys are how can I apply for the playtest?
  Also are you guys going to do a video review on them?
  
  Mar 14, 2017
  2. TW Staff
    Ninjamaster, Yes we plan on doing TW playtester review on the shoe. However, we have a long list of shoes to review so we are a couple months out. We will be doing both and written and video review. Unfortunately, we will not be doing a Talk Tennis playtest on the shoe. Thanks, Brittany, TW
    
    Mar 14, 2017
    
    Ninjamaster likes this.
11. Vankap
  Hi are the babolat grip sizes running bigger still? i owned a babolat pure drive gt the first gt model that came out . Even after replacing the syntec grip with skinfeel i still thought it was bigger than a wilson. my grip size is a 4 1/4 and I'm looking to buy the new pure drive. should I purchase a 4 `1/8 instead?
  
  Mar 8, 2017
  2. TW Staff
    I don't think that the grip has changed on the Pure Drive. If you feel like the Pure Drive's 4 1/4 was too big, the 1/8 would work for you.
    
    Mar 8, 2017
12. Holliman
  Hey Brittany,
  
  Is there any way to edit my user name? When I signed up I didn't realize I had posted my full name. I'd like to change it to reflect Holliman. Thanks for any help you can offer.
  
  Alex
  
  Feb 19, 2017
  2. TW Staff
    Yes, please send us an email at discussadmin@tennis-warehouse.com with your updated username and I can update it for you. Thanks, Brittany, TW
    
    Feb 20, 2017
13. LinePainter
  Can you delete my thread, Stefan Kozlov Racquet Specs?
  
  Feb 14, 2017
  2. TW Staff
    LinePainter, Your thread has been deleted. Thanks, Brittany, TW
    
    Feb 14, 2017
14. Jokervich
  Why was my thread deleted?
  
  Feb 6, 2017
15. Doctor/Lawyer Red Devil
  Can you fix the current forum issue and make sure it doesn't happen again when a big match is going on?
  
  Jan 29, 2017
  2. SideSpinSliceIsNice
    Don't know what they're doing or if they're doing anything but this is really annoying. Also discouraging people to post and contribute to the site.
    
    Jan 30, 2017
  3. TW Staff
    Sorry for the delay! The issue should now be fixed! Thanks, Brittany, TW
    
    Jan 30, 2017
16. Britophile
  Hello, I'd like to get my registration deleted. Thanks
  
  Jan 27, 2017
  2. TW Staff
    I can delete your account for you. Once we delete your account, we can not reverse it. Please reply to confirm that you wish to have the account deleted. Brittany, TW
    
    Jan 27, 2017
  3. Britophile
    Yes, I confirm that I'd like to get my account deleted. Thank you
    
    Jan 27, 2017
17. Ionelissy
  HI, I submitted a post in classified UK & Europe, how long before will be approved? thanks
  
  Jan 25, 2017
  2. TW Staff
    lonelissy, Ads take up to 24 hours to be approved on weekdays and all ads submitted over the weekend will be moderated on Mondays. I looked up your ad and unfortunately, it won't be approved as it is missing the mandatory form and additional information required for products rated between a 9-9.5/10 which includes BOTH specific time used and any cosmetic blemishes. Thanks, Brittany, TW
    
    Jan 25, 2017
18. Chadillac
  I made the topic, "does she know its 2016", because they now get equal prize money. Yet she is complaining about equal pay. Just be honest, negative things about serena arent allowed here, even articles that make her look silly with direct quotes
  
  Nov 30, 2016
  2. sureshs
    Obviously you lack elementary reading skills. She was referring to the struggle so far and how even in 2016 you have people like Roy Moore. Try harder - your bitterness is showing which is typical of men who achieve nothing. TW Staff did the right thing
    
    Dec 2, 2016
    
    DreddyTennis45 likes this.
19. Boozyuzi
  Hi, I organise one of the competitions on the forum - the WTA Sudden Death League - and I am wondering if Tennis Warehouse would consider offering something as a prize for our players. Perhaps as an end of year prize for the end of 2017 ? Can you please PM me if that is something that is possible ? Perhaps vouchers or something ?? thanks, Dave.
  
  Nov 28, 2016
20. ntinos1972
  Hi.i would like to ask,why trere is no review about the new wilson ps97ls and blade 98 L.I thing a lot of people are waiting...
  
  Oct 21, 2016
  2. TW Staff
    ntinos1972, Unfortunately, we are unable to review every racquet. We try to pick the racquets that our customers will be most interested in. We do not have plans at this time to review either racquet. However, I will put it on our requested playtest list to evaluated in the future when we have extra time. Thanks, Brittany, TW
    
    Oct 21, 2016
21. The Green Mile
  Thanks, the posts and threads are back now.
  
  Oct 10, 2016
22. boredone3456
  Question, probably 50% of the time in the last 2 weeks when I try and access the forum on my mobile device I am told that it is not available or that the forum is not secure. Has something happened, like a hack or something? I experience no such issues on a desktop and from all I can gather there is nothing wrong with my phone
  
  Oct 10, 2016
  2. TW Staff
    I have let our IT department know and they are looking into it. . Brittany, TW
    
    Oct 10, 2016
23. Doctor/Lawyer Red Devil
  Threads and posts between December 2006 and last Tuesday can't be accessed through search function and posters' profiles. Are you going to fix this issue soon?
  
  Oct 9, 2016
  1. DreddyTennis45, Sysyphus and The Green Mile like this.
  2. TW Staff
    I have let our IT department know and they are currently working on a solution. Thank you for your patience. Brittany, TW
    
    Oct 10, 2016
24. DreddyTennis45
  Hi, whenever I log onto this website on my phone, using google chrome, there is often a security certificate warning that displays saying this website is "insecure." This makes posting and viewing threads very difficult and I was wondering if there was anything you guys could do
  
  Oct 8, 2016
  2. View previous comments...
  3. DreddyTennis45
    Yeah It's only happened pretty recently, I had no problems up till then
    
    Oct 9, 2016
  4. boredone3456
    wish I read down before I posted...I am having the exact same issue and its only on this website
    
    Oct 10, 2016
  5. TW Staff
    I have let our IT department know and they are looking into it. . Brittany, TW
    
    Oct 10, 2016
25. gnana prakash
  https://tt.tennis-warehouse.com/index.php?threads/power-play-league-125-shanghai-2016.574721/
  
  Can you move this thread pro match results section? Thank you!
  
  Oct 8, 2016
26. The Green Mile
  Hi, is there any news on the missing threads and posts?
  
  Oct 7, 2016
  2. TW Staff
    I have let our IT department know and they are currently working on a solution. Thank you for your patience. Brittany, TW
    
    Oct 10, 2016
27. Atlanta2015
  Hi, could someone please delete my classifieds thread? Here is the link: https://tt.tennis-warehouse.com/index.php?threads/fs-2x-prokennex-kinetic-pro-7g.574626/
  
  Oct 7, 2016
  2. TW Staff
    Your thread has been deleted. Thanks, Brittany, TW
    
    Oct 7, 2016
28. DreddyTennis45
  Hi TW is there any way to appeal a removed post?
  
  Sep 30, 2016
  2. TW Staff
    Send an email into discussadmin@tennis-warehouse.com and we will look into your request. Thanks, Brittany, TW
    
    Sep 30, 2016
29. Bartelby
  As I explained in a post in the TW comments section moderation seems to be getting heavy-handed.
  
  Sep 19, 2016
  1. pushing_wins likes this.
30. gino
  Can I get my new posts on the classifieds approved? They follow all of the mandatory guidelines: http://tt.tennis-warehouse.com/index.php?threads/fs-nike-gear-federer-nadal-shirts.572952/
  
  Sep 13, 2016
  2. View previous comments...
  3. gino
    I made two new posts that haven't been approved yet. Not sure why
    
    Sep 13, 2016
  4. TW Staff
    gino, are you referring to posts or threads? I just approved a post you made from last night in the apparel thread and a post you made a couple minutes ago regarding price update. If those aren't what you are referring to, please resubmit. Thanks, Brittany, TW
    
    Sep 13, 2016
  5. gino
    @TW Staff I made another few posts in the for sale section. If you get a chance, can you or a moderator approve them? Thanks!
    
    Sep 16, 2016
31. reebaln
  the Head Prestige Pro racquet specs differ from the Head website and yours...
  what is the correct racquet balance? is it 1 pts HL or 7pts HL?
  http://shop.head.com/en/prestige-pro-25.html?___SID=U
  http://www.tennis-warehouse.com/Head_Graphene_XT_Prestige_Pro/descpageRCHEAD-GXTPP.html
  
  Aug 8, 2016
  2. TW Staff
    reebaln, We measure our specs taking an average of 3-5 strung racquets. The specs on the Head website are unstrung target specs. Thanks, Brittany, TW
    
    Aug 8, 2016
  3. reebaln
    thank you
    
    Aug 14, 2016
32. AgressivelyFrames
  I need help putting one of my rackets up on the for sale or trade thread. I have a couple that i think people would really like. Im just stuck on setting up the payment and what boxes to get for the rackets.
  
  Jul 29, 2016
33. Sentinel
  Could you please see what is wrong. When we submit a post, it does not show up on the page. But that post has been inserted into the database. Thus, a lot of people are making double or triple posts.
  
  Jul 10, 2016
  1. haqqani1777 and Cerps like this.
  2. TW Staff
    Sentinel, our IT department is working on it! We are hoping it should be fixed shortly. Thank you for your patience! Brittany, TW
    
    Jul 11, 2016
  3. Brett
    Brittany, do you mind checking my comment down below? Still haven't received a response. Thanks.
    
    Jul 14, 2016
34. Brett
  Hi there, my thread was closed on TW Comments regarding help on shoes. I wasn't done seeking help so I would like it reopened. Thank you!
  
  Jul 6, 2016
  2. Brett
    Noticed I still haven't gotten a response, just checking. Thank you!
    
    Jul 11, 2016
  3. Brett
    Still waiting please.
    
    Jul 14, 2016
35. Minnas
  Hi, I was wondering how I stop email notifications for thread replies. Thanks
  
  Jul 6, 2016
  2. TW Staff
    If you hover over your name on the blue tab on the top right hand side of the homepage, click on the alerts option. Choose Watch Threads on the left hand column. Click the box on thread you want and use the manage watched threads tool on the top right hand side to update to "disable email notifications." Thanks, Brittany, TW
    
    Jul 6, 2016
36. Start da Game
  hi, i am not happy with my thread removal (sampras could be climbing back to the...)....it had the potential to be an interesting thread......just because one or two fought, there is no point in deleting the whole thread......moderators should keep the trouble makers away, not delete threads and hurt the feelings of thread starter.....please resurrect the thread.....thanks.....
  
  Jun 23, 2016
  2. TW Staff
    Unfortunately, your thread was deleted as we do not allow GOAT discussion threads as they lead to fighting. Thanks, TW Staff
    
    Jun 23, 2016
37. ace996
  Hi, I was browsing the shop site for shoes and I was wondering if the Diadora Speed Pro Evo II is a size smaller or larger than the NB996 v2 D. I'm a size 11 and need to purchase a new pair of shoes while waiting for the NDurance Warranty to be processed( still haven't shipped it though lol).
  
  Jun 16, 2016
  2. TW Staff
    We find them to run short, so we recommend ordering an 11.5 in the Speed Pro EVO IIs.
    
    Jun 16, 2016
38. Frost5541
  how do you post pictures?
  
  Jun 15, 2016
  2. TW Staff
    Check out post #2 for a step by step guide: http://tt.tennis-warehouse.com/index.php?threads/ttw-faq-read-before-posting-sigs-avatars-pictures-etc.319306/
    
    Jun 15, 2016
39. ace996
  Hi. I purchased a pair of NB 996 v2 tennis shoes last December and the outsole is worn past to the midsole. I also lost the return label and the form that I have to fill-up. Can I still claim the warranty if I have a copy of the receipt?
  
  Jun 14, 2016
  2. TW Staff
    Yes, if the shoes were bought from us, please follow the steps on this page: http://www.tennis-warehouse.com/CustService/warranties.html
    If you have any questions, please call us a 800-883-6647.
    
    Jun 14, 2016
  3. ace996
    Thank you, I will send the shoes right away. How long will it take to process the warranty claim?
    
    Jun 14, 2016
  4. TW Staff
    Once the shoes arrive at our warehouse, it takes 1-2 weeks to process.
    
    Jun 15, 2016
40. haqqani1777
  Hello and good morning. Wondering why my status was removed especially since it was about being humble and about peace. Thanks.
  
  Jun 14, 2016
  2. TW Staff
    We remove all religious content.
    
    Thanks, TW Staff
    
    Jun 14, 2016
  3. haqqani1777
    No problem. I understand. Thanks for replying.
    
    Jun 14, 2016
41. Guillermo "El Horla"
  Hi TW Staff,
  
  How can I participate in your playtest?
  
  Thanks,
  
  Guillermo
  
  Jun 6, 2016
  2. TW Staff
    Playtests will appear at the top of each forum with info on how to apply. You will have to keep an eye out as they pop up randomly throughout the month and normally fill up with playtesters anywhere from a couple hours to a couple days. Thanks, Brittany, TW
    
    Jun 6, 2016
  3. Guillermo "El Horla"
    I see. Thanks!
    
    Jun 6, 2016
42. elga
  Hi, can you please change the thread title
  
  FROM: How to make a DIY Fence Mount for GoPro (about $10 cost)
  TO: How to make a DIY Fence Mount for GoPro Camera (about $10)
  
  here: http://tt.tennis-warehouse.com/index.php?threads/how-to-make-a-diy-fence-mount-for-gopro-about-10-cost.564771/
  
  Thanks!!
  
  Jun 3, 2016
  2. TW Staff
    elga, your thread has been updated. Thanks, Brittany, TW
    
    Jun 6, 2016
43. robbo1970
  Hi, please can you delete/remove my thread in the odds and ends section about the Longines ad. It was never my intention to raise such an inflammatory subject. Thanks
  
  May 31, 2016
  2. TW Staff
    Thread has been deleted. Thanks, Brittany, TW
    
    May 31, 2016
  3. robbo1970
    Thanks Brittany, much appreciated. R
    
    May 31, 2016
44. Mickael122
  Hello!
  Has my thread been removed?
  I didn't think to do anything against the rules...
  
  May 11, 2016
  2. TW Staff
    Mickael122, We do not allow links to E-Bay auctions. Thanks, Brittany, TW
    
    May 11, 2016
45. JAIDY
  Hola,
  Quisiera consultar que cuerda recomiendan para una raqueta Head Instict MP de 300 gramos.
  
  Desde ya muchas gracias!!
  Saludos,
  
  May 11, 2016
  2. TW Staff
    What are you looking for out of your strings? Control, power, comfort? What are you currently using? I can help make some suggestions. Thanks, Brittany, TW
    
    May 11, 2016
46. roger_and_out
  hi there,
  may i know why two of my posts were deleted......
  thnx...
  
  May 7, 2016
47. ntinos1972
  also the one from TW was lighter and more HH of specs.the one from the other site is on specs and has a smaller silver sticker on the side that looks original.
  
  May 1, 2016
48. ntinos1972
  hi i am from greece.i want to ask,i have one wilson ultra 100 fro TW EUROPE that has a yellow dot at 12 o'clock on the frame.a friend has one from another site that has a red dot at 12 o'clock on the frame.is one of them fake?
  
  May 1, 2016
  2. TW Staff
    TW Europe is an authorized Wilson dealer so the racquet you have is authentic.
    
    May 2, 2016
49. zapvor
  can you please explain why you deleted my post and let everyone else post in the playtest thread? why am i being discriminated against?
  
  Apr 26, 2016
  2. TW Staff
    We deleted several posts not just yours that said "email sent" or "pick me" as we do not allow that in playtest threads.
    
    Apr 26, 2016
50. reebaln
  I am travelling overseas and was wondering if tennis racquets are allowed as carry on ?
  
  Apr 24, 2016
  2. TahoeTennis
    Yes they are. I have carried my racquets on many times, just store them in your backpack/racquet bag.
    
    Apr 24, 2016
  3. reebaln
    thank you :)
    
    Apr 24, 2016
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