Sorry you've been having issues with your order.
I spoke with customer service and they told me they have emailed you back as well as called you and left a voicemail message.
Unfortunately it is the case that you pay VAT on the order at purchase, but due to recent Brexit...
Hi @MikhailT - Thanks for pointing that out and sorry for the mix up! If you can send me your order number or email address we can go ahead and send you the correct butt cap that is not weighted.
Thanks and sorry for the inconvenience,