I assume you are referring string breakage during stringing. I assume the responsibility and hybrid gut is $15. $5 more than regular. luckily I have not had a string break in about 300 jobs.If the client brings their own string I charge $10 labor. Does not matter what type string, but the client assume the responsibility.
I have to spend my money to keep string in stock and I chage more to string your racket with my string. If you want to bring me your string to put in your racket you accept all responsibility you are just paying me for my labor. If I give you your racket back and it has 10 misweaves in it I'm sorry but the cost is still $10. If your string breaks too bad it is still $10.I assume you are referring string breakage during stringing. I assume the responsibility and hybrid gut is $15. $5 more than regular. luckily I have not had a string break in about 300 jobs.
I strung one racket with wrong tension as requested by the player. the string is $10 and the player brought in. I gave him the racket to let him play at the wrong tension and next two jobs free. If I break a string, I will cover it myself.Sorry, stringing a misweave is YOUR fault no matter who provided the string. That is just asinine.
I do guarantee my labor if I made a mistake they still accept the responsibility for it. If they bring me another pack of string I will correct the problem and they only get charged once. For example, assume someone brought you a set of gut to string and you agreed to charge them $10 labor to string their racket. Would you buy them a new set of gut if they had a miss weave?I'm certain most of us have (or have had) a client we wish would go somewhere else. Misweaving their racquet--then insisting they pay for it--is a good way to get that customer to go to somewhere else.
My policy when a customer provides his/her own string is that if I make a mistake (e.g. misweave), I will replace the string and restring the racquet correctly at no additional charge. I've actually had this happen only a couple times during some marathon stringing nights into early mornings... albeit not w/ NG, but even then I would not make an exception to my policy. Once a client insisted he pay me for a new pack of string - or at minimum split the cost. I declined, explaining that when he brings his racquet in to be professionally strung, he is guaranteed a professional job. That's why I get paid the big bucks, lol.I do guarantee my labor if I made a mistake they still accept the responsibility for it. If they bring me another pack of string I will correct the problem and they only get charged once. For example, assume someone brought you a set of gut to string and you agreed to charge them $10 labor to string their racket. Would you buy them a new set of gut if they had a miss weave?
I had a customer than had a crossover outside the frame on a set of string he brought me. He pointed it out and I said if he brought me another set I would string it again. He came back 18 months later after he broke the string and wanted me to string it free. He was joking but I told him since he was clearly satisfied with the first string job because he played with it for 18 months I was going to charge him again.
My policy when a customer provides his/her own string is that if I make a mistake (e.g. misweave), I will replace the string and restring the racquet correctly at no additional charge.
I know all this sounds risky from the business owner perspective, but to me that just comes with the territory.
In the end I'll do whatever is reasonable to make sure the customer is completely satisfied, and if I make a mistake and cause an inconvienence to a customer, at the very least I want that customer to tell others that I 100% guarantee my work.
It's very rare... but, always good I think to have a clear policy in case it does happen.I am right there with you. Any mistake on my end I correct free. To me, the cost of a set of string is not worth losing a customer and their potential referrals. Not knocking anyone else policies, and besides, how often does it really come up? Surely those of us providing this service as professional don't miss-weave so often that this is an issue.
How often does it come up? Once when I had an overlap outside the frame. I would have strung the racket again with his $2 set of SG if he provided the string. I can not remember the last time I had a mis weave on a racket. I can't remember the last time I had a string break other than when I strung ZX Pro in my racket with a starting clamp. My policy ensures I get $10 for every string job. If the client if not satisfied they can either bring me another set of string and I will string it free or they can refuse to pay. But fool me once, shame on you, fool me twice shame on me.Not knocking anyone else policies, and besides, how often does it really come up?
I do guarantee my labor if I made a mistake they still accept the responsibility for it.
If they bring me another pack of string I will correct the problem and they only get charged once. For example, assume someone brought you a set of gut to string and you agreed to charge them $10 labor to string their racket. Would you buy them a new set of gut if they had a miss weave?
I had a customer than had a crossover outside the frame on a set of string he brought me. He pointed it out and I said if he brought me another set I would string it again. He came back 18 months later after he broke the string and wanted me to string it free. He was joking but I told him since he was clearly satisfied with the first string job because he played with it for 18 months I was going to charge him again.
I could charge what others change for stringing only in the metro area $12 to $15. And if I string 50 rackets a year I would be $100 to $250 ahead of what I am making now assuming I make $2 to $5 more per racket. I think I will offer all my clients a new policy, pay $5 and I will replace your string no matter what, or pay $10 and the client assumes all responsibility.
What Irvin means said:You've got a skip? Well now let me look at my records. You brought your own string, it was restrung on a Wednesday and it was sunny. Well now if it had been restrung on the weekend OR if it had been raining, you'd have gotten a free restring. As it is, while I guarantee my work, you'll have to assume any and all errors in my final product. If you don't like it, you can either pay me more to guarantee that I'll stand behind my guarantee or you can shove it up your........
I don't think anyone I play with, nor who I string for, would even notice or care about a crossover of a string.
Yeah I would have to explain what it is. And the effect of a crossover is? Cosmetic? A teensy bit of tension loss (doubtful)?