Alpha Customer Service...

am1899

Hall of Fame
...for those who don’t already know, is top notch.

I don’t work for them, nor have any affiliation whatsoever.

A little history:

I bought a used Axis Pro a couple years ago. Since I’ve had the machine, when I would mount a racquet, it’s often been a struggle to get the racquet to sit perfectly “flush” - with all the side support mounts touching in the correct spots (bottom and side of the 4 side mounts). The more I looked at it, it almost seemed like one of the towers was “off” a bit, which caused one of side support arms to sit lower than the rest. To be clear, this was a pretty minor issue - I was still able to string racquets just fine.

Well it only took me about 2 years to finally reach out to Mark Gonzalez about the issue (I am lazy...I mean...busy). Once again, I was not disappointed that I did. After I sent Mark a few pictures, right away he agreed that something didn’t look right with one of the towers. Mark then sent me a new tower, free of charge, no questions asked.

Now that’s customer service!
 

stahlee

New User
I live here in Austin and I visit them frequently. They are awesome! I went through 3 stringing machines before settling on the Revo 4000 and they swapped them out each time no questions asked. I'm not saying return machines but they were cool knowing exactly why I wasn't happy with each. I also had a clamp with issues that they replaced quickly. I walked in with it and they handed me a new one. I make sure to buy as much through them as I can so I can support them.
 

am1899

Hall of Fame
I live here in Austin and I visit them frequently. They are awesome! I went through 3 stringing machines before settling on the Revo 4000 and they swapped them out each time no questions asked. I'm not saying return machines but they were cool knowing exactly why I wasn't happy with each. I also had a clamp with issues that they replaced quickly. I walked in with it and they handed me a new one. I make sure to buy as much through them as I can so I can support them.
Like.
 
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