Any experience using New Balance outsole warranty? Is there a point in buying on sale/clearance or even using a coupon?

#1
So my NB 996v3 shoes got worn down to midsole. I chatted with the customer service, and they sent me a form. The form states that they will issue credit to be used at newbalance.com, in the amount I originally paid. Shoes at their website are all full price, except for one model. Shoes that I paid $70 for at TW are listed at $130 at newbalance.com. Meaning I would have to pay additional $60 cash to get warranty "replacement". I'd rather use that $60 to buy other shoes from TW that come with completely free replacement later on.

Of course, if you play tennis sparingly and don't use outsole warranty, you don't care. But if you are buying warrantied shoes with the expectation to wear it down within 6 months, there is no point taking advantage of any sale or clearance prices, or to use coupons, because you will pay the discounted portion of the price later, upon warranty replacement.

What was your experience? Did they stick to the language on the form and give you only credit in the amount that you paid, to be used at newbalance.com? Or were they flexible e.g. sending you an exact replacement or issuing a TW credit etc?
 
#2
If you got your shoes from TW, TW will do the warranty replacement for you except for Adidas shoes.

Usually the coupons/credits from the manufacturer are for full retail value, no matter if you paid a sales price.
 
#3
I had no issue sending mine in. They just sent me a new pair of the same shoes back. Yes, I bought mine after that color had been discounted. I did it with the 996v2 and with the 996v3. Although now I'm mainly on clay so I don't think I'll get that far with my new Fresh Foam Lavs.
 
#4
I just did this. They send you a gift code that you use on the NB site to get a replacement. It only works for the exact same model you had previously. My shoes were only offered in one color combination (which I didn't like), so I called and asked if I could get a cheaper pair in a color I liked better instead. No dice.
 
#5
The new balance warranty is one in life time per person not per shoe. No question was asked and no proof is needed. But it's only one time deal. Nb gave me an offer but I didn't take it. I switched to other brands for years.

Different shoes has different pro and cons. None is perfect. Should feel happy to see they wear out. It means you have a strong body and fast movement.

Most shoes last only 16 hours for my son. I would be very happy if it last to 30 hour.
 

bigserving

Hall of Fame
#6
Thanks for sharing all of your experience's. It can only help us in the future to make more informed buying decisions that will keep us as satisfied, smart consumers.
 
#9
So my NB 996v3 shoes got worn down to midsole. I chatted with the customer service, and they sent me a form. The form states that they will issue credit to be used at newbalance.com, in the amount I originally paid. Shoes at their website are all full price, except for one model. Shoes that I paid $70 for at TW are listed at $130 at newbalance.com. Meaning I would have to pay additional $60 cash to get warranty "replacement". I'd rather use that $60 to buy other shoes from TW that come with completely free replacement later on.

Of course, if you play tennis sparingly and don't use outsole warranty, you don't care. But if you are buying warrantied shoes with the expectation to wear it down within 6 months, there is no point taking advantage of any sale or clearance prices, or to use coupons, because you will pay the discounted portion of the price later, upon warranty replacement.

What was your experience? Did they stick to the language on the form and give you only credit in the amount that you paid, to be used at newbalance.com? Or were they flexible e.g. sending you an exact replacement or issuing a TW credit etc?
That's just awful. I've heard nothing but bad things about NBs replacement policy. Will never buy their products.
 
#10
I've sent in 2 996v3s so far for warranty. First one they must have messed up because they refunded my original order AND also gave me a voucher code to be used for a replacement 996v3. The voucher is for the same model at whatever the retail price is at and expires at the end of the year. I bought the shoe for $70 and the voucher was for the full retail price of $140. These prices includes taxes. The 2nd time they didn't refund my order but did provide the voucher code. In the end, I basically paid $70 for 4 pairs of 996v3s.
 
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#11
This is no longer the case for NB tennis as of a couple years ago. On NB durability guaranteed shoes, it’s actually one per purchase (with proof of purchase.)

Thanks,

TW Staff
Good to know because I stopped purchasing NB tennis shoes because of their old god awful warranty replacement policy. The other reason is because the outersole only last me 2 months while I got 3-5 months out of durability guaranteed shoes from other brands.

Sounds like NB fixed one problem. Hopefully their shoes are more durable now.
 
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