so true - what I did was wrap the wide rubber band that holds broccoli stalks together in the grocery store on the last part of the handle at the buttcap before wrapping the overwrap to give a little more flare.What I did notice was that the butt caps appeared to lack a flared feeling, something that we tried to fix by adding a leather grip.
Understood & agree - but what some of us have had to deal with was not getting any response of any sort after placing an order & not receiving a racket after what seemed like a reasonable time waiting.If I'm buying a car, consistency of customer service is an important consideration for me. If I'm buying tennis racquets, in which case once I get the racquets and a bunch of grommet sets I don't expect I'll ever need to deal with the company again, it doesn't really concern me.
Oh it'll concern you alright when your order arrives and it's missing items, or the order is not right or even the entire order just vanishes in thin air while your credit card has been charged. It will concern you even more when any of this happens and you can't get a hold of someone or even if you do, you get reassurances with out any results for weeks. Be my guest if you want to deal with all that.If I'm buying a car, consistency of customer service is an important consideration for me. If I'm buying tennis racquets, in which case once I get the racquets and a bunch of grommet sets I don't expect I'll ever need to deal with the company again, it doesn't really concern me.
100 percent agree. I saw that as well regarding price hike and whole facebook debacle. What an embarrassing display. Anyway, very well said..my advice would be same for anyone looking into DonnayDonnay makes a great frame, but you may want to consider getting them from anywhere BUT their actual website. They have pissed off a large number of customers with their incredibly shady pricing scheme that seems to change overnight, at will. Case in point - Howie (the supposed savior of Donnay and new CEO), has all but removed Facebook reviews and the ability to post them, because people called them out on their shady practices. And if anything negative is said about Donnay on their page, it will be removed.
A few months back, I purchased a clearanced out 2014 model racquet from the site for $99. In a matter of weeks, that same 2014 stick went up to $149, and it is now $199. In fact, ALL clearance racquets, regardless of age or warehouse dust have been cranked up to $199. It's become clear that Donnay engages in shady pricing and business practices, and I will no longer be giving them my business. They make a great frame, but I will be happy to buy those frames at a discount from the second-hand market. Not from their website.
Just got an sale email from them over the weekend. In the email it mentioned a "new" website.Are Donny done? Their website has been down all year i think?
Worse possible company to deal with currently, Howie is a condescending jerk and has a terrible reputation and not just because of his Tennis Menace dealings (another one the shady companies he has). You can Google him and what people have to say abt him. This new ownership is just one of those cases where one business bought another and want to make money by any or all means possible even if includes false promises and shady deal makings...I have a lot of experience with previous owner/ceo as well and same thoughts. Avoid at all costs. The tons of horror stories are there for a reason
That said, I can not recommend Tennis Warehouse enough! Best place to buy all your gear. I know they dont offer Donnay but Donnay products are not that good that you need to subject yourself to such nuisance of customer handling anyway..
He has absolutely horrendous behavior on Facebook, indeed. Very rude. Actually disabled reviews of his Donnay-Xenecore page because he was arguing with people and everyone was leaving him negative reviews. Never in a million years for me.Yeah he is pretty bad. Even factual youtube comments get removed if they make the company look bad.ceo is pretty racist also on facebook howie j ewbear matthews.
He has absolutely horrendous behavior on Facebook, indeed. Very rude. Actually disabled reviews of his Donnay-Xenecore page because he was arguing with people and everyone was leaving him negative reviews. Never in a million years for me.
I just received a call from Howie, who apologized for the delay in the $1 demo. It’s coming. He didn’t try to push a sale. He asked if I were suffering from tennis elbow, in which case he would make an offer on a new racquet, or whether I just wanted to try it out. I said I just wanted to try it out since I liked my old X-99 Red.Hi all,
New poster from Australia. I've read a few comments in these forums re: customer service / questionable website etc on Donnay. I kind of skipped the whole customer service issue as I ordered directly off the Donnay USA website. TBH, I was a little apprehensive to purchase directly off there after reading some of these stories! Luckily for me it worked out, as I received both racquets in around a week (including clearing customs). I've posted on another thread I've ended up with some Donnay Hexacore Formula 100 Soft Ltd Ed racquets (thread explains story) that I am looking to try this week:
http://tt.tennis-warehouse.com/index.php?threads/donnay-xenecore-series-racquet.631156/post-13866650
Will post back once I've had a chance to try them out.
Cheers
Hi all,
Just posted a long and boring story, which also happens to contain an initial review of my HexaCore Formula 100 Soft Ltd Ed here:
http://tt.tennis-warehouse.com/index.php?threads/donnay-xenecore-series-racquet.631156/post-13866650
Cheers