Asics 6 Month Outsole Warranty

CosmosMpower

Hall of Fame
Does anyone know what the requirements for Asics tennis shoe 6 month warranty? The warranty card just says "unreasonable or excessive wear". I have a pair of Gel Res 7's I bought from TW in January and I've worn through the rubber and into the foam. Will they allow me to send these in for warranty?

https://goo.gl/photos/s6eRqZMvLjaKeYSF9
 

CosmosMpower

Hall of Fame
Just re-read the TW warranty terms says past the outsole into the midsole, doesn't say how much though like more than 10% of the surface.
 

bigserving

Hall of Fame
If you have got some more time and they are still comfortable, I would wear them a bit more just to be sure. It would suck to have them say that they were not worn enough and have to go through that drama. TW has really great service regarding this kind of stuff.
 

loosegroove

Hall of Fame
Can someone at TW comment please?

If you want a response from TW, you should post in the TW Comments sub-forum. But really, those are good. They've definitely been worn down to the midsole with a few spots of clearly exposed white. I just sent in my Asics GR6's a few months ago with similar wear on them.
 

zaskar1

Professional
Does anyone know what the requirements for Asics tennis shoe 6 month warranty? The warranty card just says "unreasonable or excessive wear". I have a pair of Gel Res 7's I bought from TW in January and I've worn through the rubber and into the foam. Will they allow me to send these in for warranty?

https://goo.gl/photos/s6eRqZMvLjaKeYSF9

my experience with asics is pretty good.
i have been using asics for about 8 years, started with the asics GR2
usually i use the GRs, but sometimes the challengers, as they fit me pretty good too although a bit wider
but for the price, they are a good value.
asics SS are way too narrow for me
i had a pair of challeger 9s where the upper failed along a seam and my little toe would stick out
of the upper. they were 11 months old, so i figured i was OOL, but asics said the upper warranty is 2 years
it cost me $10 to send them to asics for a replacement. i just provided the receipt.
the place where i bought them from was no help at all, fyi not TW.
i usually rotate my shoes, as i have 2 or 3 pairs in the rotation, so i cant take advantage of the outsole warranty.
anyway, i usually loose lateral stiffness rather than wearing through the outsole.

i have heard they will only do the outsole replacement once.

z
 
Top