A quick update, the guy I dropped it off with seems to be having issue with it as well. He messaged me saying it was the load cell that was causing the issue, then a few hours later messaged me again saying it wasn't the load cell and he needed to diagnose further. In short, no resolution yet.
As for the offset adjustment, I don't remember where I watched a video for it. I'll see if I can find it again. There are two ways of checking it:l though:
1) pop the clearing plastic cap off the cover behind the tension head, hold yellow button and power on machine. Wait for 1 long beep followed by two short beeps, release yellow button. Now turn the trimpot until it the machine beeps, once it beeps, turn it in the opposite direction until it beeps. Keep doing this until you basically can't turn it in either direction.
2) and this is the better way in my opinion, get a multi meter, set it to DC and look for the 2 pin header on the offset board (the small board with the 3 trimpots). Connect - to the lowest of the two pins, + on top. Adjust the trimpot closest to the loadcell (no 1), until you read 0.9V. (Copied from jeroenn's post above).