Dragonhorse
New User
I would like to share my experience with Babolat USA after sales service.
I own a less than a year old Star 5. So far it has broke down twice. The 1st time was due to my fault. I accidentally inserted the wrong Ampere ceramic fuse and thus burning the transformer. Nate was nice to send me a replacement transformer.
Recently it broke down again. I was stringing half way when the Tension head refused to move. It was stuck in the middle position. The error code was ER 4 on the display panel when the cycle start button was depressed or rather touched. Nate asked me to pull to the tension head to the extreme right and then power up the machine hoping to reset the tension head. But it didn work (display panel showing ER 5). So Nate sent me a replacement PCB board. This new PCB board didn work either. Display panel kept showing "Traction End" when i pressed the cycle button.
I wrote back to Nate and the next thing i know, he SENT me the whole TENSION HEAD. This cost alot to Babolat USA (shipping to Singapore-big wooden crate via UPS + the cost of the tension head)
So my conclusion is BABOLAT USA ROCKS or rather NATE ROCKS!!!
Look no further if you are looking to buy an electronic stringing machine. Just sharing my experience and no hidden agenda.
I own a less than a year old Star 5. So far it has broke down twice. The 1st time was due to my fault. I accidentally inserted the wrong Ampere ceramic fuse and thus burning the transformer. Nate was nice to send me a replacement transformer.
Recently it broke down again. I was stringing half way when the Tension head refused to move. It was stuck in the middle position. The error code was ER 4 on the display panel when the cycle start button was depressed or rather touched. Nate asked me to pull to the tension head to the extreme right and then power up the machine hoping to reset the tension head. But it didn work (display panel showing ER 5). So Nate sent me a replacement PCB board. This new PCB board didn work either. Display panel kept showing "Traction End" when i pressed the cycle button.
I wrote back to Nate and the next thing i know, he SENT me the whole TENSION HEAD. This cost alot to Babolat USA (shipping to Singapore-big wooden crate via UPS + the cost of the tension head)
So my conclusion is BABOLAT USA ROCKS or rather NATE ROCKS!!!
Look no further if you are looking to buy an electronic stringing machine. Just sharing my experience and no hidden agenda.