Well most of you guys know I'm planning to get a machine and most likely from Eagnas because it has much more features for the same price, and I thought I could handle most of the problems that could occur. I looked on the eagnas.com/lilylee website and sent an email asking about the prices on some machines. My e-mail wasn't replied so I went one to Maxline two days later (For those who have never been on the Lily Lee website, they have about 3x as many models. Many models have only the slightest differences) Maxline was quick to reply. They replied the very next day. However they gave no information on the machines or their prices. Instead they told me they have all the machines on the Eagnas web site. Gave me a bunch of information I already knew, and seemed quite friendly telling me to email them again when I knew what model I wanted and they would provide me with a quote and could ship the very next day. I wasn't particularly pleased as they did not even directly address my questions. I assumed they meant they did not have any of the models on the Lily Lee site. It bothered me a little as I'm the consumer that wants to know it all, I wanted to hear it out of their mouth that I can't get those machines and I wanted to be given a brief explanation of why not. However I just decided to carry on and not bother too much. I then asked them if it was possible to switch cone-lock clamp bases with spring assisted ones, because all crank machines with spring assisted bases were out of my budget. I also asked about buying a Ball Picker 72 (they are extremely expensive in Toronto, about 50 dollars everywhere), and how much shipping would cost extra. I got my reply the very next day, so I was quite pleased. However this is the message they gave me. Dear Sir: Thanks for your e-mail. You can consider the Combo 910. The Combo 910 has 2 PN-1012 swivel clamps. It also have 1 DP-507 diagonal cutter, 1 NP-500 needle nose pliers, 1 BS-809 tennis awl, and 1 PN-3092 string mover. The total cost is as follows: GROSS UNIT DESCRIPTION CARTON WEIGHT DIMENSION PRICE Combo 910 STRINGING MACHINE 1 68LBS 35.1X14.7X25.7" 595.00 SHIPPING COST (via UPS ground) 50.00 Free 1 reel of Perfect Spin string, 1.30mm, 16G, 660' ($75 value) If you need any further information, please do not hesitate to contact us. Sincerely, Michele Maxline I was very upset, as they once again totally ignored my questions. I could see the Combo 910, I knew it had the features I wanted but I also knew they were out of my budget. All they had to say was we don't change/sell the clamp bases and I would've said, "hook me up with a Flex 840 please" I'll just have to settle with cone-lock clamps because I simply don't have any extra money to spend. They even ignored my question about the ball picker for no apparent reason. I am very upset with their service right now. It is one thing to ignore a customer's demands after a purchase when there's nothing much in for you or your company. However when you treat customers this way BEFORE the purchase it just makes you wonder what service you'll get AFTER the purchase. I sent an email addressing my displeasure, and restating my questions again and if I get no convincing replies, I will just have to settle for a cheap Gamma machine with less features until I can save up enough for one with the features I want. I once again confirmed Maxline's horrendous customer support.