Babolat Official
Hall of Fame
sorry for the delay, I'm on a family vacation with terrible wi-fi. Just replied. I'll have the guys in the office take care of you Monday. Sorry about that.
Bonjour from Babolat
- Thread starter Babolat Official
- Start date
- Status
sorry for the delay, I'm on a family vacation with terrible wi-fi. Just replied. I'll have the guys in the office take care of you Monday. Sorry about that.
Babolat Official
Hall of Fame
Had a hit today with the excel strings. in 45 degree weather. Im curious to see whether my spin results would change with poly strings, or if its based on swing speed. Also, does bouncing a ball before a serve, or bouncing it to pick up a ball count as a shot?
it's based a combination of swing speed, racquet face angle, and ball impact. String material does not affect enough to notice a huge change in data.
Bouncing ball or picking it up does not register as a shot (99% of the time). Try and do a session where you rapidly bounce the ball against the ground only.
Babolat Official
Hall of Fame
Anytime you sync, all the data is cleared. Data is stored in the cloud, so what you do on your phone will show up on the computer.
netlets
Professional
Can you ask who prefers a 2 or 4 in an email? That would be disastrous for me. Maybe there could be a swap setup for people with the wrong grip size? It seems like there are quite a few people on this site that would be much happier to test with the right grip.
Last edited:
dgoran
Hall of Fame
I could be wrong but I think it's too late they shipped them already... Unless they are shipping in batches
juststrungout
New User
Guys, does the racquet allow live feed to be monitored on the app while someone else is playing? I know they demoed this at Roland Garros last year, but I haven't seen anything yet.
Thanks and keep the info coming...
- Jamie
Thanks and keep the info coming...
- Jamie
dgoran
Hall of Fame
I think thats great idea but I think you would need Daniels approval since he has tied each racquet serial number to testers email.
mad dog1
G.O.A.T.
just had my first session w/ the Pure Drive Play racquet. pretty cool. i hit with it for almost 2 hours.
the software definitely has some bugs that still need to be resolved. for example, i still have not been able to pair it with my Galaxy S3.
also after about 30 mins of hitting, i was downloaded my 2 intervals to my iPhone5. then i proceeded to continue hitting for another 60 mins. when i tried to download this session, it downloaded fine but after i selected outdoor courts, asphalt surface, how i was feeling, and then hit save, it kept synchronizing and saving session. i wasn't able to analyze my subsequent sessions. Eventually i had to restart my phone but the Play app was still hung up. I cycled the power on the racquet and proceeded to hit for another 30 mins. when i got home i synchronized with my computer. there was definitely data recorded because it transferred some data to my computer, yet when i logged into the Babolat Play website, only my 1st 2 sessions showed up. The last 2 were no where to be found. I launched the Babolat Play app on my iPhone again and it got hung up at the same step as previously and finally crashed again. every time i got to analyze, the application spins for minutes on end until the application crashes. i am able to analyze on the web still.
as i expected, it apprears there are some gremlins still to be exorcised.
for the 2 sessions that were recorded, the results were as i expected. my contact point on my forehands is towards the top of the racquet while my contact point on my backhands is between the top and center of the string bed. surprisingly, the power readings are almost equal on both wings. all my hitting partners tell me that my forehand is alot bigger than my backhand yet, the power ratings show that my fh is only 1% higher in power. odd.
i'm surprised no one else has posted about any software issues since this is a beta release if i am not mistaken. i can't be the only one finding problems.
the software definitely has some bugs that still need to be resolved. for example, i still have not been able to pair it with my Galaxy S3.
also after about 30 mins of hitting, i was downloaded my 2 intervals to my iPhone5. then i proceeded to continue hitting for another 60 mins. when i tried to download this session, it downloaded fine but after i selected outdoor courts, asphalt surface, how i was feeling, and then hit save, it kept synchronizing and saving session. i wasn't able to analyze my subsequent sessions. Eventually i had to restart my phone but the Play app was still hung up. I cycled the power on the racquet and proceeded to hit for another 30 mins. when i got home i synchronized with my computer. there was definitely data recorded because it transferred some data to my computer, yet when i logged into the Babolat Play website, only my 1st 2 sessions showed up. The last 2 were no where to be found. I launched the Babolat Play app on my iPhone again and it got hung up at the same step as previously and finally crashed again. every time i got to analyze, the application spins for minutes on end until the application crashes. i am able to analyze on the web still.
as i expected, it apprears there are some gremlins still to be exorcised.
for the 2 sessions that were recorded, the results were as i expected. my contact point on my forehands is towards the top of the racquet while my contact point on my backhands is between the top and center of the string bed. surprisingly, the power readings are almost equal on both wings. all my hitting partners tell me that my forehand is alot bigger than my backhand yet, the power ratings show that my fh is only 1% higher in power. odd.
i'm surprised no one else has posted about any software issues since this is a beta release if i am not mistaken. i can't be the only one finding problems.
Last edited:
LanEvo
Hall of Fame
Yea, I had that happen to be a whole ago when I was uploading data.
LanEvo
Hall of Fame
Hey Daniel, I want to ask about the splitting the play session function, is that more of a software or hardware function? I just took the frame out again for a function and played a match with it (best out of 3 games), and after the first set I hit the split session functionfor the second, yet it does/did not split the set. It only gave one session, unless I am looking at it wrong? But the data only showed me the second half of when I hit the split session. And I made sure it functioned correctly too with the red light being on before turning blue again.
palmerop
Rookie
It worked in end after restarting my phone. I haven't had any issue ever since. I've now uploaded three 2 hr sessions without any glitch. It's pretty impressive...
Babolat Official
Hall of Fame
We did our best with the grip sizes (and only 300 racquets in the country for reps, dealers, sponsored players, and you guys). If anyone wants to send us back their frame, we'll take it.
Babolat Official
Hall of Fame
Wow. Good to know. I've been telling people those sessions are lost forever. Oops.
Babolat Official
Hall of Fame
We were short about one hundred grip 3s and fifty grip 2s. Sorry about that. We threw in some over grips and replacement grip to allow for customizing. Appreciate the understanding.
Babolat Official
Hall of Fame
Darn. That should have worked. I'll forward on to the developers. Anyone else having that issue?
Babolat Official
Hall of Fame
yay beta testers
Babolat Official
Hall of Fame
which versions of android and ios are you running?
can you send a detailed email with phone models, operating systems, and specific problems to dbecker@babolat.com?
Babolat Official
Hall of Fame
The protype did, but at this time, and with the ITF rules, it does not update live.
Babolat Official
Hall of Fame
UPDATE:
Just spoke with the product team, the set split function is not available in your version of the app. But it will be Dec 10. Apologies for not communicating that earlier.
stopthewave
New User
Disastrous is a bit much, no? Especially for something you're getting to test and play for free?
I got a 2 while I have always played with 3's and cannot tell a difference at all.
palmerop
Rookie
I hit the split button but I see nothing. However I only recorded training sessions so far and I thought that might be why I didn't see anything happen.
Babolat Official
Hall of Fame
Hey guys, quick favor...
Do you like me being in the forums? Obviously we get into it sometimes, but overall, is this beneficial?
Internally, there are some questions about if the thread is too personal and tied too much to myself as an individual (i.e. too much Daniel, not enough Babolat). What do you think? I'm open to changing the tone, voice and approach if you think it would be more beneficial. I started this to make the brand more accessible, but if it's gone too far (you all know and refer to me by name, I meet up with some of you at events, some of us talk on the phone and email, etc.)
Candid feedback and constructive criticism I can show the powers that be would be much appreciated. Your responses will not affect future product tests, etc.
Merci.
Do you like me being in the forums? Obviously we get into it sometimes, but overall, is this beneficial?
Internally, there are some questions about if the thread is too personal and tied too much to myself as an individual (i.e. too much Daniel, not enough Babolat). What do you think? I'm open to changing the tone, voice and approach if you think it would be more beneficial. I started this to make the brand more accessible, but if it's gone too far (you all know and refer to me by name, I meet up with some of you at events, some of us talk on the phone and email, etc.)
Candid feedback and constructive criticism I can show the powers that be would be much appreciated. Your responses will not affect future product tests, etc.
Merci.
netlets
Professional
Disastrous is a bit much, no? Especially for something you're getting to test and play for free?
I got a 2 while I have always played with 3's and cannot tell a difference at all.[/
Drama adds interest, no?
palmerop
Rookie
I think your presence on the forums is very useful and much appreciated. I think we've learned things about the products that we could have not learned from the generic literature (website, brochures, etc) or from the sale staff of local shops (they don't play tennis here in NYC). I still have some questions on the shoes so please don't go!
v-verb
Hall of Fame
Daniel
I think you do an excellent job and represent Babolat very well! It makes me view Babolat in a favorable light, because they care enough to have you represent them on this forum.
Cheers!
I think generally your approach has been well accepted by most posters and the thread has been great in creating a healthy discussion of Babolat product.
A great offshoot is that TW have followed your initiative and as the retailer running this site, taken responsibility and reviewed new model rackets and their independent thoughts.
Provided you can maintain your own privacy here: as they say: familiarity breeds contempt. Sometimes posters think they really know you from the internet and social media is a two edged sword.
Last edited:
Hi Daniel. I don't think that it's too personal. I think that you represent Babolat well, and don't need to change the format of your responses. Babolat should be commended for having a representative on the forum. I really believe that it makes one want to use the Babolat products. Many thanks for your input, advice, and help.
themitchmann
Hall of Fame
Hi Daniel,
I think you do an excellent job on here. I wish other companies would follow suit. Babolat's ability to provide this forum with such access to the brand is really valuable, and I think your personality and humor have kept things more...personal and real. "Automated" and "safe" responses are helpful at times, but not always as appreciated or respected as they only provide information and not necessarily insight. I thank you for your efforts and I hope Babolat continues to allow you to be personable here.
LanEvo
Hall of Fame
I think you are doing a great job, and the whole point of the personal stuff and whatnot, imo, is what keeps everything real. I mean it actually shows you as being a real person who we can ask stuff, give honest opinions, and talk around with, not just a person working for Babolat. You offer a personal opinion for products, give us news and it is all benficial. So im not expecting you to change or anything, you are perfectly fine where you are right now.
Last edited:
I think it's been helpful to think of Babolat_Official as a person rather than an anonymous collective of PR people. Putting a face to a company is huge in encouraging customers to act like reasonable human beings, even more so on the Internet. That's been well demonstrated by the various conversations which simultaneously criticize Babolat products and laud your community participation.
Babolat_Official can be people besides Daniel. While you've done a good job, TW_Staff has demonstrated that it's possible to have different people (and personalities) speaking for themselves from a single account. I think it could be useful to allow other Babolat staff to answer specialized questions, so long as they're still answering as individuals.
netlets
Professional
I think it's really great that you are on this forum. It makes Babolat seem smart and in tune with where the passionate players hang out. It puts a face/name to a large company which is important. Also, using this site as a social media tool shows you understand modern PR. Lastly, it makes Babolat feel like you care about what we think and offer advice when we need it and take our concerns seriously. Since many of us spend a lot of money on our tennis stuff, it makes us feel good about spending it on your products.
Anton
Legend
I don't think anything needs to change - I think I speak for everyone here when I say we much appreciate a Babolat rep coming here and giving us a casual way for a direct dialog with the company.
juststrungout
New User
This is a common corporate discussion and fear that I've dealt with numerous times.
The new "social interactive way" is built on the characters of people/employees that customers interact with personally. They get to know the company from a personal level via someone they hopefully respect and identify with. To that end I think you've done a great job Daniel. It is normal for companies to feel like they need to have a corporate voice, but do they want someone talking down from the mountain to customers (or potential customers)? Or would they rather have someone that talks *to* people on their level as a "normal" person and tennis enthusiast? The later is preferable to most than the former.
People will always assume you are jaded as an employee of the company. If it is an anonymous person with no name it will always feel anonymous, non-personal and just a mouth-piece talking. However you allow a certain personal feel and response with a bit of your opinion based on your experiences, people (at least educated ones) will respect you, and in turn Babolat, more. Even if they prefer someone else's product.
So tell management that what you are doing is perfect. So long as you don't let the negative stuff get to you and keep your customer service cap on, you'll be fine. Like Agassi says, control what you can control.
Babolat is showing some serious commitment to communities like this with their employees being involved and it is a proactive and positive thing to do in today's crazy social web.
Keep it up!
-jamie
P.S. I'll waive my normal consulting fees for a Play Connect.
I think that what you've been doing is orders of magnitude ahead of any other retailer. You have changed my opinion of babolat as a company, and I think that the only way to do that was to become familiar with us. I feel that you should keep things the way they are now.
Hi Daniel,
I'll echo all the positive vibes: Babolat allowing an employee to post here representing the company is a huge positive, and the manner in which you fulfil that task even more so. I particularly appreciate the openness, and your willingness to tell it like it is rather than necessarily what we want to hear.
The only change I'd like to see is not necessarily in your control; this thread has become very long, and is only going to get longer. There's a lot of information in here, but finding it is becoming ever harder. Ideally, I'd love to see TW offer Babolat a sub-forum so that topics could be better organised: racquets, strings, machines, Play feedback... that sort of thing. Perhaps it would serve as a template for any other manufacturers who care to participate in a similar fashion.
In the meantime, a presence in the Stringing Machines / Techniques sub-forum would be very cool. Gamma have an account there, and I think it really helps people have confidence in their machines and after-sales support.
pug
Semi-Pro
Daniel and Babolat,
Please do not change this great format!
Subdividing all the great inormation is about the only thing that needs changing. You have a great relationship with TW and the members here, it would be a mistake to undo it.
WhereIsMacMac
Professional
Your presence here IMO is VERY BENEFICIAL... The fact that you are able to answer questions about Babolat's products is a big help for the company. Babolat has been grossly unpopular here in the boards (products bad for the arm, etc.) and your presence here changes the company image. Keep that first person approach and post as "daniel who works for babolat" and not "babolat". Its not only beneficial to the company but also for the TT posters.
Daniel, you may have answered this already, but I cannot seem to find it amid all the excitement over the PLAY release. Has Babolat decided whether or not it will be bringing the Pure Control 95 to the US for release? If it is not available, would a special order be available, or would it be available as an option for the Collegiate Player Package? I just recently switched and love it. I'm playing the best tennis I've ever played with it, so I'm not exactly keen to switch. The Pure Strike Tour does look interesting, however...any word on how they could compare?
mad dog1
G.O.A.T.
hi Daniel,
my latest discovery...since the application stopped working after the download of my 2nd hitting session, the Babolat Play app has been hanging up when i launch the app and select ANALYZE. i've rebooted my iPhone5 and it still doesn't fix the issue so i decided to try reinstalling the iPhone app. bad idea. i deleted it and when i went back to the install email to reinstall the app, i discovered that the iPhone 1.0.64 build for iOS is no longer available. so, i no longer have Babolat Play on my iPhone. i can't use the Pure Drive Play racquet with my Samsung Galaxy S3 either because I am unable to pair the racquet to the phone.
furthermore, i took the racquet out for another hit tonight and it recorded data but after i downloaded to my PC, nothing new showed up in my dashboard. somehow the Babolat Play app has frozen on me since Sunday.
my latest discovery...since the application stopped working after the download of my 2nd hitting session, the Babolat Play app has been hanging up when i launch the app and select ANALYZE. i've rebooted my iPhone5 and it still doesn't fix the issue so i decided to try reinstalling the iPhone app. bad idea. i deleted it and when i went back to the install email to reinstall the app, i discovered that the iPhone 1.0.64 build for iOS is no longer available. so, i no longer have Babolat Play on my iPhone. i can't use the Pure Drive Play racquet with my Samsung Galaxy S3 either because I am unable to pair the racquet to the phone.
furthermore, i took the racquet out for another hit tonight and it recorded data but after i downloaded to my PC, nothing new showed up in my dashboard. somehow the Babolat Play app has frozen on me since Sunday.
JDMasFCK
Semi-Pro
Has anyone tried wrapping lead tape around the bottom of the handle of the frame for the Babolat Play to make it more head light? Has the lead down there affect your results?
Or what other methods have you guys done to make your racquet more head light? (Silicone and tungsten putty wont work)
Thanks!
Or what other methods have you guys done to make your racquet more head light? (Silicone and tungsten putty wont work)
Thanks!
the_faceless_player
Hall of Fame
I switched the grip to a TW 1.5mm leather grip. Notciably more weight at the handle now. From what I could find, the TW grip is close to double the weight of the stock grip.
In other news, I have lost all ability to sync my data to my iPad or PC. Neither works at all. I already lost all of my data from my first session last week and it appears I am going to lose all 3 hours from today as well.
In other news, I have lost all ability to sync my data to my iPad or PC. Neither works at all. I already lost all of my data from my first session last week and it appears I am going to lose all 3 hours from today as well.
Babolat Official
Hall of Fame
The translation from French to English did not go well. It is trying to tell you your pulse is going to decrease the less frequent you play. Your account will not be deleted.
Babolat Official
Hall of Fame
Currently, we are not bringing in the Pure Contorl 95, 95+, (or any Control + models). Thanks to the feedback in the forum, I'm pushing to have some batches brought to TW. It will be a while before they potentially show up as it is currently still just in discussion.
Unless your game is really tuned to the 95.The Strike and Strike Tour are good options. A little stiffer, but more pop, spin and forgiveness. Worth a demo. Will be in US market Jan 2014.
- Status
