Bonjour from Babolat

Discussion in 'Racquets' started by Babolat Official, Dec 10, 2012.

Thread Status:
Not open for further replies.
  1. palmerop

    palmerop Rookie

    Joined:
    Jan 31, 2013
    Messages:
    320
    Location:
    NYC
    Yes this is what happens. Each time you download you session(s) the racquet's memory is cleared.
     
  2. palmerop

    palmerop Rookie

    Joined:
    Jan 31, 2013
    Messages:
    320
    Location:
    NYC
    [​IMG]

    After two sessions, I got the pulse analysis calculated... Not very impressive but realistic...
     
  3. palmerop

    palmerop Rookie

    Joined:
    Jan 31, 2013
    Messages:
    320
    Location:
    NYC
    I'm loving the racquet... strung with Pro Hurricane at 48 lbs yesterday. I think it does a pretty good job. The impact sensor seems remarkably accurate. It's a pity I suck at tennis:

    [​IMG]

    [​IMG]

    [​IMG]

    Well done to Babolat for putting together such an innovative product...
     
  4. palmerop

    palmerop Rookie

    Joined:
    Jan 31, 2013
    Messages:
    320
    Location:
    NYC
    [​IMG]

    Getting ready for another session...
     
  5. Fuji

    Fuji Legend

    Joined:
    Aug 30, 2010
    Messages:
    6,604
    It's remarkable how consistently high you hit in the bed. Very interesting product, I'm honestly very impressed with how well it breaks down data.

    -Fuji
     
  6. palmerop

    palmerop Rookie

    Joined:
    Jan 31, 2013
    Messages:
    320
    Location:
    NYC
    Yes I do. I paid attention to the feel and the racquet is right. The impact sensor is accurate...
     
  7. Babolat Official

    Babolat Official Hall of Fame

    Joined:
    Apr 20, 2012
    Messages:
    2,727
    Location:
    Louisville, Colorado
    this is bug that is being addressed in the Dec 10 update (some sessions you can view the stats but not validate for your pulse). Sorry.
     
  8. Babolat Official

    Babolat Official Hall of Fame

    Joined:
    Apr 20, 2012
    Messages:
    2,727
    Location:
    Louisville, Colorado
    sorry for the delay, I'm on a family vacation with terrible wi-fi. Just replied. I'll have the guys in the office take care of you Monday. Sorry about that.
     
  9. Babolat Official

    Babolat Official Hall of Fame

    Joined:
    Apr 20, 2012
    Messages:
    2,727
    Location:
    Louisville, Colorado
    it's based a combination of swing speed, racquet face angle, and ball impact. String material does not affect enough to notice a huge change in data.

    Bouncing ball or picking it up does not register as a shot (99% of the time). Try and do a session where you rapidly bounce the ball against the ground only.
     
  10. Babolat Official

    Babolat Official Hall of Fame

    Joined:
    Apr 20, 2012
    Messages:
    2,727
    Location:
    Louisville, Colorado
    Anytime you sync, all the data is cleared. Data is stored in the cloud, so what you do on your phone will show up on the computer.
     
  11. netlets

    netlets Rookie

    Joined:
    Jan 28, 2010
    Messages:
    233
    Location:
    Madison, CT
    Can you ask who prefers a 2 or 4 in an email? That would be disastrous for me. Maybe there could be a swap setup for people with the wrong grip size? It seems like there are quite a few people on this site that would be much happier to test with the right grip.
     
    Last edited: Nov 24, 2013
  12. dgoran

    dgoran Hall of Fame

    Joined:
    Aug 11, 2004
    Messages:
    2,899
    I could be wrong but I think it's too late they shipped them already... Unless they are shipping in batches
     
  13. netlets

    netlets Rookie

    Joined:
    Jan 28, 2010
    Messages:
    233
    Location:
    Madison, CT
    It would be easy to swap with other testers on this site that have the wrong grip size.
     
  14. juststrungout

    juststrungout New User

    Joined:
    Sep 19, 2013
    Messages:
    18
    Guys, does the racquet allow live feed to be monitored on the app while someone else is playing? I know they demoed this at Roland Garros last year, but I haven't seen anything yet.

    Thanks and keep the info coming...

    - Jamie
     
  15. dgoran

    dgoran Hall of Fame

    Joined:
    Aug 11, 2004
    Messages:
    2,899
    I think thats great idea but I think you would need Daniels approval since he has tied each racquet serial number to testers email.
     
  16. swfh

    swfh Semi-Pro

    Joined:
    Aug 8, 2011
    Messages:
    413
    I play with 4 3/8 + over grip and requested the same, but got 4 1/4 instead. I can't notice a difference, so I think that you would be fine.
     
  17. mad dog1

    mad dog1 Legend

    Joined:
    Jan 25, 2010
    Messages:
    5,549
    just had my first session w/ the Pure Drive Play racquet. pretty cool. i hit with it for almost 2 hours.

    the software definitely has some bugs that still need to be resolved. for example, i still have not been able to pair it with my Galaxy S3.

    also after about 30 mins of hitting, i was downloaded my 2 intervals to my iPhone5. then i proceeded to continue hitting for another 60 mins. when i tried to download this session, it downloaded fine but after i selected outdoor courts, asphalt surface, how i was feeling, and then hit save, it kept synchronizing and saving session. i wasn't able to analyze my subsequent sessions. Eventually i had to restart my phone but the Play app was still hung up. I cycled the power on the racquet and proceeded to hit for another 30 mins. when i got home i synchronized with my computer. there was definitely data recorded because it transferred some data to my computer, yet when i logged into the Babolat Play website, only my 1st 2 sessions showed up. The last 2 were no where to be found. I launched the Babolat Play app on my iPhone again and it got hung up at the same step as previously and finally crashed again. every time i got to analyze, the application spins for minutes on end until the application crashes. i am able to analyze on the web still.

    as i expected, it apprears there are some gremlins still to be exorcised.

    for the 2 sessions that were recorded, the results were as i expected. my contact point on my forehands is towards the top of the racquet while my contact point on my backhands is between the top and center of the string bed. surprisingly, the power readings are almost equal on both wings. all my hitting partners tell me that my forehand is alot bigger than my backhand yet, the power ratings show that my fh is only 1% higher in power. odd.

    i'm surprised no one else has posted about any software issues since this is a beta release if i am not mistaken. i can't be the only one finding problems.
     
    Last edited: Nov 24, 2013
  18. LanEvo

    LanEvo Hall of Fame

    Joined:
    Aug 6, 2007
    Messages:
    2,654
    Yea, I had that happen to be a whole ago when I was uploading data.
     
  19. LanEvo

    LanEvo Hall of Fame

    Joined:
    Aug 6, 2007
    Messages:
    2,654
    Hey Daniel, I want to ask about the splitting the play session function, is that more of a software or hardware function? I just took the frame out again for a function and played a match with it (best out of 3 games), and after the first set I hit the split session functionfor the second, yet it does/did not split the set. It only gave one session, unless I am looking at it wrong? But the data only showed me the second half of when I hit the split session. And I made sure it functioned correctly too with the red light being on before turning blue again.
     
  20. palmerop

    palmerop Rookie

    Joined:
    Jan 31, 2013
    Messages:
    320
    Location:
    NYC
    It worked in end after restarting my phone. I haven't had any issue ever since. I've now uploaded three 2 hr sessions without any glitch. It's pretty impressive...
     
  21. palmerop

    palmerop Rookie

    Joined:
    Jan 31, 2013
    Messages:
    320
    Location:
    NYC
    And here is a screenshot of the Play Community screen:

    [​IMG]
     
  22. palmerop

    palmerop Rookie

    Joined:
    Jan 31, 2013
    Messages:
    320
    Location:
    NYC
    The Records page:

    [​IMG]
     
  23. Babolat Official

    Babolat Official Hall of Fame

    Joined:
    Apr 20, 2012
    Messages:
    2,727
    Location:
    Louisville, Colorado
    We did our best with the grip sizes (and only 300 racquets in the country for reps, dealers, sponsored players, and you guys). If anyone wants to send us back their frame, we'll take it.
     
  24. Babolat Official

    Babolat Official Hall of Fame

    Joined:
    Apr 20, 2012
    Messages:
    2,727
    Location:
    Louisville, Colorado
    Wow. Good to know. I've been telling people those sessions are lost forever. Oops.
     
  25. Babolat Official

    Babolat Official Hall of Fame

    Joined:
    Apr 20, 2012
    Messages:
    2,727
    Location:
    Louisville, Colorado
    We were short about one hundred grip 3s and fifty grip 2s. Sorry about that. We threw in some over grips and replacement grip to allow for customizing. Appreciate the understanding.
     
  26. Babolat Official

    Babolat Official Hall of Fame

    Joined:
    Apr 20, 2012
    Messages:
    2,727
    Location:
    Louisville, Colorado
    Darn. That should have worked. I'll forward on to the developers. Anyone else having that issue?
     
  27. Babolat Official

    Babolat Official Hall of Fame

    Joined:
    Apr 20, 2012
    Messages:
    2,727
    Location:
    Louisville, Colorado
    yay beta testers
     
  28. Babolat Official

    Babolat Official Hall of Fame

    Joined:
    Apr 20, 2012
    Messages:
    2,727
    Location:
    Louisville, Colorado
    which versions of android and ios are you running?

    can you send a detailed email with phone models, operating systems, and specific problems to dbecker@babolat.com?
     
  29. Babolat Official

    Babolat Official Hall of Fame

    Joined:
    Apr 20, 2012
    Messages:
    2,727
    Location:
    Louisville, Colorado
    The protype did, but at this time, and with the ITF rules, it does not update live.
     
  30. Babolat Official

    Babolat Official Hall of Fame

    Joined:
    Apr 20, 2012
    Messages:
    2,727
    Location:
    Louisville, Colorado
    UPDATE:

    Just spoke with the product team, the set split function is not available in your version of the app. But it will be Dec 10. Apologies for not communicating that earlier.
     
  31. stopthewave

    stopthewave New User

    Joined:
    Dec 29, 2009
    Messages:
    35
    Disastrous is a bit much, no? Especially for something you're getting to test and play for free?

    I got a 2 while I have always played with 3's and cannot tell a difference at all.
     
  32. palmerop

    palmerop Rookie

    Joined:
    Jan 31, 2013
    Messages:
    320
    Location:
    NYC
    I hit the split button but I see nothing. However I only recorded training sessions so far and I thought that might be why I didn't see anything happen.
     
  33. Babolat Official

    Babolat Official Hall of Fame

    Joined:
    Apr 20, 2012
    Messages:
    2,727
    Location:
    Louisville, Colorado
    Hey guys, quick favor...

    Do you like me being in the forums? Obviously we get into it sometimes, but overall, is this beneficial?

    Internally, there are some questions about if the thread is too personal and tied too much to myself as an individual (i.e. too much Daniel, not enough Babolat). What do you think? I'm open to changing the tone, voice and approach if you think it would be more beneficial. I started this to make the brand more accessible, but if it's gone too far (you all know and refer to me by name, I meet up with some of you at events, some of us talk on the phone and email, etc.)

    Candid feedback and constructive criticism I can show the powers that be would be much appreciated. Your responses will not affect future product tests, etc.

    Merci.
     
  34. netlets

    netlets Rookie

    Joined:
    Jan 28, 2010
    Messages:
    233
    Location:
    Madison, CT
     
  35. palmerop

    palmerop Rookie

    Joined:
    Jan 31, 2013
    Messages:
    320
    Location:
    NYC
    I think your presence on the forums is very useful and much appreciated. I think we've learned things about the products that we could have not learned from the generic literature (website, brochures, etc) or from the sale staff of local shops (they don't play tennis here in NYC). I still have some questions on the shoes so please don't go!
     
  36. v-verb

    v-verb Hall of Fame

    Joined:
    Nov 9, 2012
    Messages:
    3,333
    Location:
    Toronto
    Daniel

    I think you do an excellent job and represent Babolat very well! It makes me view Babolat in a favorable light, because they care enough to have you represent them on this forum.

    Cheers!
     
  37. raging

    raging Professional

    Joined:
    Nov 3, 2009
    Messages:
    1,359
    I think generally your approach has been well accepted by most posters and the thread has been great in creating a healthy discussion of Babolat product.

    A great offshoot is that TW have followed your initiative and as the retailer running this site, taken responsibility and reviewed new model rackets and their independent thoughts.

    Provided you can maintain your own privacy here: as they say: familiarity breeds contempt. Sometimes posters think they really know you from the internet and social media is a two edged sword.
     
    Last edited: Nov 25, 2013
  38. YesTennis

    YesTennis Semi-Pro

    Joined:
    Jun 13, 2011
    Messages:
    668
    Hi Daniel. I don't think that it's too personal. I think that you represent Babolat well, and don't need to change the format of your responses. Babolat should be commended for having a representative on the forum. I really believe that it makes one want to use the Babolat products. Many thanks for your input, advice, and help.
     
  39. themitchmann

    themitchmann Hall of Fame

    Joined:
    May 29, 2007
    Messages:
    2,763
    Hi Daniel,
    I think you do an excellent job on here. I wish other companies would follow suit. Babolat's ability to provide this forum with such access to the brand is really valuable, and I think your personality and humor have kept things more...personal and real. "Automated" and "safe" responses are helpful at times, but not always as appreciated or respected as they only provide information and not necessarily insight. I thank you for your efforts and I hope Babolat continues to allow you to be personable here.
     
  40. LanEvo

    LanEvo Hall of Fame

    Joined:
    Aug 6, 2007
    Messages:
    2,654
    I think you are doing a great job, and the whole point of the personal stuff and whatnot, imo, is what keeps everything real. I mean it actually shows you as being a real person who we can ask stuff, give honest opinions, and talk around with, not just a person working for Babolat. You offer a personal opinion for products, give us news and it is all benficial. So im not expecting you to change or anything, you are perfectly fine where you are right now.
     
    Last edited: Nov 25, 2013
  41. seekay

    seekay Semi-Pro

    Joined:
    Dec 9, 2011
    Messages:
    539
    Location:
    Champaign, IL
    I think it's been helpful to think of Babolat_Official as a person rather than an anonymous collective of PR people. Putting a face to a company is huge in encouraging customers to act like reasonable human beings, even more so on the Internet. That's been well demonstrated by the various conversations which simultaneously criticize Babolat products and laud your community participation.

    Babolat_Official can be people besides Daniel. While you've done a good job, TW_Staff has demonstrated that it's possible to have different people (and personalities) speaking for themselves from a single account. I think it could be useful to allow other Babolat staff to answer specialized questions, so long as they're still answering as individuals.
     
  42. netlets

    netlets Rookie

    Joined:
    Jan 28, 2010
    Messages:
    233
    Location:
    Madison, CT
    I think it's really great that you are on this forum. It makes Babolat seem smart and in tune with where the passionate players hang out. It puts a face/name to a large company which is important. Also, using this site as a social media tool shows you understand modern PR. Lastly, it makes Babolat feel like you care about what we think and offer advice when we need it and take our concerns seriously. Since many of us spend a lot of money on our tennis stuff, it makes us feel good about spending it on your products.
     
  43. Anton

    Anton Hall of Fame

    Joined:
    Apr 9, 2007
    Messages:
    4,257
    Location:
    Staten Island
    I don't think anything needs to change - I think I speak for everyone here when I say we much appreciate a Babolat rep coming here and giving us a casual way for a direct dialog with the company.
     
  44. juststrungout

    juststrungout New User

    Joined:
    Sep 19, 2013
    Messages:
    18
    This is a common corporate discussion and fear that I've dealt with numerous times.

    The new "social interactive way" is built on the characters of people/employees that customers interact with personally. They get to know the company from a personal level via someone they hopefully respect and identify with. To that end I think you've done a great job Daniel. It is normal for companies to feel like they need to have a corporate voice, but do they want someone talking down from the mountain to customers (or potential customers)? Or would they rather have someone that talks *to* people on their level as a "normal" person and tennis enthusiast? The later is preferable to most than the former.

    People will always assume you are jaded as an employee of the company. If it is an anonymous person with no name it will always feel anonymous, non-personal and just a mouth-piece talking. However you allow a certain personal feel and response with a bit of your opinion based on your experiences, people (at least educated ones) will respect you, and in turn Babolat, more. Even if they prefer someone else's product.

    So tell management that what you are doing is perfect. So long as you don't let the negative stuff get to you and keep your customer service cap on, you'll be fine. Like Agassi says, control what you can control. :)

    Babolat is showing some serious commitment to communities like this with their employees being involved and it is a proactive and positive thing to do in today's crazy social web.

    Keep it up!

    -jamie

    P.S. I'll waive my normal consulting fees for a Play Connect. :D
     
  45. swfh

    swfh Semi-Pro

    Joined:
    Aug 8, 2011
    Messages:
    413
    I think that what you've been doing is orders of magnitude ahead of any other retailer. You have changed my opinion of babolat as a company, and I think that the only way to do that was to become familiar with us. I feel that you should keep things the way they are now.
     
  46. Dags

    Dags Professional

    Joined:
    Aug 29, 2008
    Messages:
    1,197
    Hi Daniel,

    I'll echo all the positive vibes: Babolat allowing an employee to post here representing the company is a huge positive, and the manner in which you fulfil that task even more so. I particularly appreciate the openness, and your willingness to tell it like it is rather than necessarily what we want to hear.

    The only change I'd like to see is not necessarily in your control; this thread has become very long, and is only going to get longer. There's a lot of information in here, but finding it is becoming ever harder. Ideally, I'd love to see TW offer Babolat a sub-forum so that topics could be better organised: racquets, strings, machines, Play feedback... that sort of thing. Perhaps it would serve as a template for any other manufacturers who care to participate in a similar fashion.

    In the meantime, a presence in the Stringing Machines / Techniques sub-forum would be very cool. Gamma have an account there, and I think it really helps people have confidence in their machines and after-sales support.
     
  47. pug

    pug Semi-Pro

    Joined:
    Jun 22, 2009
    Messages:
    671
    Daniel and Babolat,

    Please do not change this great format!

    Subdividing all the great inormation is about the only thing that needs changing. You have a great relationship with TW and the members here, it would be a mistake to undo it.
     
  48. WhereIsMacMac

    WhereIsMacMac Professional

    Joined:
    Aug 23, 2012
    Messages:
    1,139
    Your presence here IMO is VERY BENEFICIAL... The fact that you are able to answer questions about Babolat's products is a big help for the company. Babolat has been grossly unpopular here in the boards (products bad for the arm, etc.) and your presence here changes the company image. Keep that first person approach and post as "daniel who works for babolat" and not "babolat". Its not only beneficial to the company but also for the TT posters.
     
  49. Bartelby

    Bartelby G.O.A.T.

    Joined:
    Nov 14, 2005
    Messages:
    17,255
    Might be more useful to have someone else from Babolat along from time to time, particularly someone from product research and development.
     
  50. LanEvo

    LanEvo Hall of Fame

    Joined:
    Aug 6, 2007
    Messages:
    2,654
    Am I the only who got this email? But I just got one from Babolat saying my Pulse is doing down, and eventually will stop. I have 24 hours to sign in and activate it? What is that supposed to mean, lol, it makes me laugh, but I don't get it.
     
Thread Status:
Not open for further replies.

Share This Page