Charge Confirmation, what to do now?

JoaoN

Rookie
I made a purchase about 18 hours ago and until now, i got no order confirmation, just an email saying something about a charge confirmation for security reasons. Already replied the email with this security check 6 hours ago, and still have no payment confirmation of my order or any sign it has been processed. Since this is my first purchase on TW, i don't know how to proceed now, do i have to do something else?

Already sent an email to costumers service but did not recieved any answer.
 

TW Staff

Administrator
JoaoN,

Our customer service received your email and should be reaching out to your shortly with confirmation.

Thanks,
Brittany, TW
 

JoaoN

Rookie
JoaoN,

Our customer service received your email and should be reaching out to your shortly with confirmation.

Thanks,
Brittany, TW
Thanks for your help! Sorry to bother you, but since i am not an US resident and this is my first TW purchase, i did not know what to do exactly. Thanks again :)
 
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