Classifieds Questions

TW Staff

Administrator
#1
Hi Talk Tennis Users!

Please use this thread to ask questions regarding the Classifieds section. Before you post, please make sure to read the following two stickies:

Why has my ad not posted?: https://tt.tennis-warehouse.com/index.php?threads/why-has-my-ad-not-shown-up.499667/

Guidelines/FAQs: https://tt.tennis-warehouse.com/index.php?threads/updated-guidelines-faq-read-before-posting.217121/

Almost all questions should be answered in there. If you do not see your question/answer, you can post it here. Please note these posts are also moderated and can take up to 24 hours to post on weekdays (weekend posts on Monday).

Thanks,
TW Staff
 

Benben245

Professional
#4
I tried posting an ad for a racquet I own and you stated it was deleted because you only allow ads of used personal equipment. I own it, it is used, I dont quite understand.
 
Last edited by a moderator:

TW Staff

Administrator
#5
We offer the Classifieds section of our message board as a free service for members to buy, sell and trade equipment they have personally used. Items that are collectibles and/or pro stock are not deemed eligible. We would recommend trying to sell your racquet on an auction site.

TW Staff
 
#14
Now that we have the "new look", will the searched results ever go back to the way they used to be...in chronological order with most recent up first?
If you use the advanced search you will have the ability to sort by date...apparently the standard search defaults to relevance instead of date which is not useful in my opinion. It should default to date.
 

MRfStop

Professional
#20
Can you give sellers an option to delete their thread so that when they sell their item they can delete it and it not go to the top of page 1?
 

TW Staff

Administrator
#21
MRfStop,

We will look into if this is possible. However, if you want want your thread deleted without bumping, You can just report the thread and that will notify us that you would like to have it removed.

Thanks,
Brittany, TW
 

TW Staff

Administrator
#24
Titochop77,

Every ad is individually moderated. You will get that message while the ad is awaiting moderation. Ads typically take up to 24 hours to moderate on the weekdays and all ads submitted on the weekend will be moderated on Monday. If your ad was not approved, it will be deleted and we send an email with an explanation why. If you are not receiving the email, please check your preferences to make sure you have that option enabled. Your ad is being denied because the rating is too high. Please check out this sticky for more information:

https://tt.tennis-warehouse.com/index.php?threads/why-has-my-ad-not-shown-up.499667/

Thanks,
Brittany, TW
 
#25
TW Staff,

I tried to post a FS thread for an autographed tennis cap, I believe that it was this past Saturday. I was certain that I followed all the proper procedures and it was "pending approval" until a few days ago when I wasn't able to locate it and it hasn't posted.

If I accidentally omitted something that was required or made some other error, I do apologize.

If you can please let me know what I need to do in order to have my item posted in the FS forum, I would greatly appreciate it.

Thank you,
Jim Gatto
 
#28
Titochop77,

Every ad is individually moderated. You will get that message while the ad is awaiting moderation. Ads typically take up to 24 hours to moderate on the weekdays and all ads submitted on the weekend will be moderated on Monday. If your ad was not approved, it will be deleted and we send an email with an explanation why. If you are not receiving the email, please check your preferences to make sure you have that option enabled. Your ad is being denied because the rating is too high. Please check out this sticky for more information:

https://tt.tennis-warehouse.com/index.php?threads/why-has-my-ad-not-shown-up.499667/

Thanks,
Brittany, TW
I still can’t get my ad up.
 
#29
i followed a post word for word except the different name of the tennis shoe and I still can not get my article or shoes advertised on this site. I tried once previously and was told someone would get back to me and this never happened. I am trying to sell a pair of asics tennis shoes. please let me know what is wrong with my posting. Bemarmor3
 

TW Staff

Administrator
#30
@bemarmor3, Your ad was missing the mandatory cosmetic blemishes required to be approved when rating an item between a 9-9.5/10.

The stickies in the first post go over the details of what you need. Sayings such as excellent condition will not be approved. Cosmetic blemishes include any scuffing or markings. If there are absolutely no cosmetic blemishes, please state so.

Thanks,
TW Staff
 
#31
HI I just tried to post my Alpha Ghost 2 for sale. The first time I didn't follow the template but the second time I did follow the template. Can you tell me what I did wrong to cause my second positing not to be approved Thanks
 

TW Staff

Administrator
#32
estabanj,

Your second ad was just awaiting moderation. I just checked it and went ahead and approved it. It is now live in the For Sale and Trade section.

Thanks,
Brittany, TW
 
#34
estabanj,

Your second ad was just awaiting moderation. I just checked it and went ahead and approved it. It is now live in the For Sale and Trade section.

Thanks,
Brittany, TW
Hi,Brittany!
I’ve just tried to insert an ad but it doesn’t show off.
I use the mandatory form.

Can you help me and tell waht went erong in order to edit/reinsert?

Thanks a lot!


Enviado do meu iPhone usando o Tapatalk
 
Last edited by a moderator:

TW Staff

Administrator
#35
@recsoares,

Your ad was awaiting moderation. I have gone ahead and approved it! Please note it can take up to 24 hour for ads to be moderated on weekdays and ads posted over the weekend will be moderated on Monday.

Thanks,
Brittany, TW
 
#37
Yesterday I attempted to place an ad to sell a Wilson Ultra 100. Half way through I made a mistake and now the partial ad is listed but when
I click on it it says "an error has occurred ." Also , if I atempt to start a new ad it also says "an error occurred ." If you cancel my original ad, I think
that might fix the problem. My TW moniker is DEER77. Thank you.
 

TW Staff

Administrator
#38
@DEER77 ,

I looked up your partial ad and it was deleted yesterday (Tuesday) morning at around 9 am. I am not entirely sure why you aren't able to repost. I looked up your account and it seems fine on our end. I would suggest clearing your cookies and making sure nothing is cached and trying again.

Thanks,
Brittany, TW
 
#40
@DEER77 ,

I looked up your partial ad and it was deleted yesterday (Tuesday) morning at around 9 am. I am not entirely sure why you aren't able to repost. I looked up your account and it seems fine on our end. I would suggest clearing your cookies and making sure nothing is cached and trying again.

Thanks,
Brittany, TW
Hi,Brittany.

I’ve tried to insert another ad and it didn’t work again...
Can you please check what went wrong?

Thanks in advance!




Enviado do meu iPhone usando o Tapatalk
 
#42

TW Staff

Administrator
#45
@drowningnemo,

Ads are moderated during business hours (9 am- 5 pm PST) and can take up to 24 hours to post (ads posted on the weekend will be moderated on Monday). Both of your ads were moderated this morning and approved.

Thanks,
Brittany, TW
 
#49
@jmk2888,

Unfortunately, your ad was deleted as we do not allow the sale of new items on our message board.

Thanks,
Brittany, TW
Thank you Brittany.
From my understanding, a new similar item that TW is selling or sold is not permitted. However, this item is a collector's item that TW did not sell nor currently selling.
 

TW Staff

Administrator
#50
@jmk2888,

Regardless of if we sold the item or not, we do not allow any new/unused or NOS items to be sold in our Classifieds section (the only exception would be grommets and pallets that we no don't carry).

Thank you for your understanding,
Brittany, TW
 
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